Shift Manager

Há 2 dias

Fortaleza, Brasil Huddle House Tempo inteiro

Overview
The Shift Manager will oversee the day to day management of each shift in the restaurant.
The incumbent will be responsible for delegating tasks, supervising restaurant staff, and problem-solving on the job.
This person will be expected to provide excellent customer service and will be a strong teammate to our franchise partner.
Company Overview
Huddle House, Inc. (HHI) is a full-service family restaurant chain, well-known for serving Any Meal.
Any Time.
The core values on which Huddle House was founded in 1964 – Bringing Friends and Family Together, Over Delicious Food, Served from the Heart – remain intact today.
The Atlanta-based franchisor owns its own Distribution Center and has nearly 400 franchise- and 30 corporate-owned locations across 21 states, primarily in the Southeast and Central U.S.
Responsibilities
Manage each shift and the issues that occur during the shift such as tardy employees, customer complaints, food delivery, etc.
Ensure that each customer is completely satisfied during their visit.
Customer satisfaction is your number one priority.
Complete all daily paperwork at the unit level including red book information, shift inventories and all other necessary paperwork to insure the profitability of the unit.
Maintain the highest standards of cleanliness and sanitation in your unit at all times.
Enforce all brands standards, company policies and procedures.
Represent the company, with professionalism at all times.
Treat all employees with dignity and respect.
Train all levels of staff in proper operations of the unit for POS systems, back of house functions to all levels of front of house operations including Customer Service and all positional duties (as needed and constant).
Qualifications
Ability to communicate effectively with all hourly associates
Ability to cover all shifts during the normal operation of the unit
Previous restaurant experience required
Benefits
Competitive Pay
Comprehensive Health Benefits
Flexible Schedule
DeVry University Educational Discounts with complimentary laptop for Employees & dependents
Disclaimer
This job description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job.
It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation.
As such, the employee may perform other duties and responsibilities as required.
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Restaurants
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