Enterprise Service Management Specialist
1 dia atrás
Enterprise Service Management SpecialistWe are seeking an experienced Enterprise Service Management specialist to join our team.As a key member of our organization, you will be responsible for ensuring the effective management of our application and technology portfolios.Configure and enhance our Application Portfolio Management (APM) system to support business objectives.Align APM with IT service management standards and ensure accurate service mapping and application service configuration.Utilize Software Asset Management (SAM) and Discovery data to enrich application metadata and strengthen service maps.Provide visibility into technical debt and contribute to strategic planning for leadership.Ensure seamless integration with our latest IT service management system upgrade.Required skills and experience:At least 8 years of overall IT experience, including strong enterprise-level exposure.4–5 years of hands-on experience with Application Portfolio Management (APM).Proven background with SAM and Discovery modules.Expertise in configuring application services and building service maps.Experience working with the latest IT service management system release/upgrade.Excellent English language skills, with outstanding communication and documentation abilities.
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