Product Performance Sr. Analyst, Digital

Product Performance Sr.Analyst, DigitalLocation: Canoas, RS, BRWorkplace Type: Hybrid/RemoteWe are proud to put our curiosity into work, building a better and more sustainable world.Join our extraordinary team todayPurpose and ScopeThe purpose and scope of the Product Performance Specialist is to act as a subject matter expert for the Onboard Precision Farming products and technologies: ACM, Guidance, Terminals, ISO Bus, and other related products.The position is directly responsible for identifying systemic failures, resolution definition, and field implementation of product improvements that increase the overall health of AGCO products.The position is directly responsible and accountable for meeting or exceeding product health targets, including time to identify new issues and time to implement improvements to the field population.This individual will work globally with AGCO back-office employees to resolve customer-reported failures from various regions.This individual will be responsible for working with the AGCO Engineering teams, IT teams, and vendors to drive the resolution of customer-reported failures in a timely manner, using the Product Problem Resolution (PPR) process.This individual will also work with Digital and NPI team members to ensure the readiness of any new product launches including publications, training, technical documentation, and diagnostics.ResponsibilitiesAssist the back-office team in solving complex customer and dealers' problems by engaging cross-functional AGCO teams.Work with back office, Engineering, IT and Product Owner teams as needed to prioritize and resolve technology issues.Achieve PPR/PCR Time to Identify and Time to Upgrade targets.Manage Product Support Program definition and deployment.Author Service Bulletins and Knowledge Objects.Ensure communication of current product issues and resolution status to the markets.Engage in New Product Introductions (as required) to identify training needs, technical publications (requirements and approval), and support requirements.Assist AGCO Product Integrity team regarding product concern resolution initiatives (as required).Drive engagement with dealers and customers ensuring the proper issues are being nominated to the product concern resolution process.Qualifications2-5 years of experience in a technical problem-solving role in Customer Support.Fluent English and excellent influencing and negotiating skills across all levels.Excellent analytical and problem-solving capabilities and communication skills – both written and verbal.Good knowledge of Agricultural Machinery and Precision Farming Products and a Farmer-First focus.Experienced in internal and external stakeholder negotiations within complex projects and systems.Solid understanding of precision farming products, knowledge of the related technologies.Solid understanding of agricultural dealer service technician needs and environments.Ability to work under pressure and prioritize tasks to ensure efficiency.Ability to multitask and interface with many personalities in various cultures.BenefitsMedical and dental assistance.Meal and food vouchers.Pharmacy agreement and life insurance.Profit Sharing and AIP incentive plans.Your WorkplaceYou will work with your wonderful AGCO colleagues in a Hybrid model from Canoas (Brazil).We value inclusion and recognize the innovation a diverse workforce delivers to our farmers.Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.Join us as we bring agriculture into the future and apply nowAGCO is a global leader in design, manufacture and distribution of agricultural machinery and precision technology.AGCO delivers value to farmers and OEM customers through its differentiated brand portfolio including leading brands like Fendt®, Massey Ferguson®, PTx and Valtra®.AGCO's full line of equipment, smart farming solutions and services helps farmers sustainably feed our world.#J-*****-Ljbffr