Elevated Threat Mitigation Specialist

This critical role requires a professional who can manage escalations, mitigate risks, and protect the integrity of our platform and community.Manage complex customer service inquiries and cross-functional team requests, including copyright infringement, advertising fraud, hate speech, minor safety, and underage accounts.Handle law enforcement, court orders, and regulatory agency inquiries, ensuring compliance with Brazilian laws and internal policies.Review and assess sensitive or harmful content with professionalism and discretion.Identify emerging risks and harmful trends, sharing insights to improve risk response processes and enforcement strategies.Support responses to major incidents (e.g., elections, disinformation campaigns, crisis events).Develop Standard Operating Procedures (SOPs) to ensure scalable and consistent risk response processes.Collaborate with internal teams (Policy, Product, Operations, Legal, Public Affairs) and external stakeholders.Qualifications:Bachelor's degree in Law, Political Science, International Relations, Communications, or related field.Experience in Trust & Safety, Risk Response, Law Enforcement Response, Online Content Moderation, or similar roles.Strong knowledge of Brazil's digital and regulatory landscape, especially regarding online platforms, elections, and content risks.Proven ability to manage sensitive escalations and make sound decisions under pressure.Strong analytical and investigative skills, with experience drafting SOPs or operational playbooks.Excellent communication skills in Portuguese and English (written and verbal).Nice to Have:Knowledge of global regulatory environments and risk trends.Previous experience handling high-stakes incidents in online platforms or apps.Mandarin language proficiency is beneficial.