Chargeback Analyst

We are not just another fintech unicorn.We are a pack of dreamers, makers, and tech enthusiasts building the future of payments.With millions of happy customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically.Chargeback AnalystLocationSão PauloDescriptionAbout CloudWalk:We are not just another fintech unicorn.We are a pack of dreamers, makers, and tech enthusiasts building the future of payments.With millions of happy customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically.About the roleWe're looking for aChargeback Analystwho's curious, hands-on, and eager to learn.No previous experience with chargebacks or coding?No problem —we'll teach you everything.You'll work side-by-side with our developers toautomate manual processes, investigate fraud patterns, and ensure our operation is always up to date with the latest rules and requirements fromVisa, Mastercard, Elo, and Amex.You'll be thebridge between the customer, operations, and tech, and will play a key role in making our dispute process smarter, faster, and more scalable.What You'll Be DoingLearn andmaster the chargeback business rules(we'll train you)Stay on top ofnetwork (Visa, Mastercard, Elo, Amex) updates, and work with the team to implement changes when neededWork closely with developersto improve and automate chargeback workflowsTranslate customer and operations needsinto product and tech insightsInvestigate disputes, identifyfraud patterns, and support in crafting strong responsesBe extremelydeadline-oriented, managing dispute timelines with accuracyLearn the basics ofRuby programmingto help build internal tools and automationsWhat You Need To SucceedNo previous experience in chargebacks or coding required —just a strong desire to learnClear communication andcollaborative mindsetGreat attention to detail and astrong sense of responsibilityInterest inlearning to code (Ruby)— we'll provide full supportInvestigative spirit with an eye forfraud patterns and anomaliesAbility totrack and interpret external rule changesfrom card networks and assess their operational impactJoin us at CloudWalk, where we're not just engineering solutions; we're building a smarter, AI-driven future for payments—together.By applying for this position, your data will be processed as per CloudWalk's Privacy Policy that you can readhere in Portuguese andhere in English.Please mention the word **FANFARE** and tag RMzguNjguMTM0LjE5NA== when applying to show you read the job post completely (#RMzguNjguMTM0LjE5NA==).This is a beta feature to avoid spam applicants.Companies can search these words to find applicants that read this and see they're human.Job type:Remote jobTagsanalystteachsupportcodefintechoperationsoperationalengineeringSent 2 days ago Apply on external siteShare on Facebook Share on Twitter Share on LinkedIn Share via EmailBack to index#J-*****-Ljbffr