Asst Mgr Business Dvlpnt

**Job Summary**- Acquisition of NTB Priority Banking clients on balanced based and/or select top tier corporate clients on salary based.- Through achievement of sales targets, contribute towards the Net Sales Revenue (NSR) targets of Client Acquisition (CA)- Efficient and consistent delivery of customer delight whilst maintaining world class service standards within the Priority Banking unit- Ensure timely and seamless handover of NTB Priority clients to deepening Relationship Manager/Branc- Ensure proper customer due diligence is conducted and Priority clients are acquired as per Regulator/Group & in-country regulations/processes.- Acquiring Priority clients from affluent alliances, databases, mini catchment promotions, referral programs, etc- Ensure a seamless handover of the acquired Priority clients to the deepening Relationship Managers/Branch.- Maximise sales performance to achieve the sales target as per the score card in place.- Hold regular review meetings with reporting line manager to assess performance and work out future plans.- To comply with all applicable money laundering prevention/KYC/CDD procedures as per group, local regulator and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager.- Ensure zero tolerance method for this aspect.Report any breaches or suspicious persons/Relationships to local L&C.- Ensure strict compliance to all internal guidelines issued at both group and country level pertaining to HR, L&C, Finance, Credit and Operational Risk, SQ, Training and certification.**Key Responsibilities****Strategy**- Acquisition of NTB Priority Banking clients on balanced based and/or select top tier corporate clients on salary based.- Through achievement of sales targets, contribute towards the Net Sales Revenue (NSR) targets of Client Acquisition (CA)- Efficient and consistent delivery of customer delight whilst maintaining world class service standards within the Priority Banking unit- Ensure timely and seamless handover of NTB Priority clients to deepening Relationship Manager/Branc- Ensure proper customer due diligence is conducted and Priority clients are acquired as per Regulator/Group & in-country regulations/processes**Business**- Acquiring Priority clients from affluent alliances, databases, mini catchment promotions, referral programs etc- Ensure a seamless handover of the acquired Priority clients to the deepening Relationship Managers/Branch.- Maximise sales performance to achieve the sales target as per the score card in place.- Hold regular review meetings with reporting line manager to assess performance and work out future plans.**Processes**- Acquire sound knowledge on products and operational systems.- Ensure proper controls are adhered to in expediting transactions.- Ensure operational activity is documented to minimise risk and loss.- Comply with all relevant policies and procedures covering regulatory, local and group requirements.- Ensure control procedures outlined in the DOI are strictly adhered to.- Ensure complaints are monitored and closed on a timely manner.**People & Talent**- Experience in the financial services industry, including demonstrated success in a similar role.- Corporate engagement, communication and presentation skills- Negotiation and objection handling skills- Retail client service knowledge.- In depth knowledge of products, sales, services, delivery channels and customer segments.- Proven experience in Sales Business Planning- A Professorial Qualification related to Baking / Marketing.- Excellent business acumen in business risk assessment.- Excellent interpersonal skills and strong cross- cultural awareness- Risk Management- Progress against balanced scorecard targets.- Increase in product holdings per customer (PPC).- Market share and net growth in PRB clients base Leverage.- Service productivity metrics (e.g. TAT, % value / non-value added processes, error rates).- Process improvement initiatives and complaint resolution.- Customer satisfaction scores reflected in customer services surveys.- Adherence to process, compliance and operations risk.**Governance**- Customer satisfaction scores reflected in customer services surveys.- Adherence to process, compliance and operations risk.**Key stakeholders**- Client Relationships, Branching Banking, Retail Banking Operations, Retail Credit, Strategic Biz Information Mgmt., Clint Experience, WM, Retail Products.Analytics.- A professional qualification or degree related to Sales and Marketing- Minimum of 2 years of experience in client acquisition / management in the service industry (preferably from a financial / banking industry)**Role Specific Technical Competencies**- Self-motivated and strong inter-personal skills- Self-motivated and highly developed inter-personal skills- Target driven and ability to show results during tough market conditions**About Standard Charter