Delivery Manager

Job Summary:
We are seeking a proactive and experienced SAP AMS Delivery Manager to lead our Application Management Services for strategic clients on SAP S/4HANA. The ideal candidate is a mid-level technical professional with a solid background in SAP, combined with exceptional project management and client-facing skills.
Key Responsibilities:
Lead and manage the end-to-end Application Management Services (AMS) for SAP S/4HANA environments.
Serve as the primary point of contact and trusted advisor for the client, effectively managing expectations and communication.
Guarantee the successful delivery of services, ensuring strict adherence to project deadlines, scope, and budget.
Coordinate and orchestrate multidisciplinary teams, including SAP functional consultants, ABAP developers, Basis administrators, and PMOs.
Oversee and ensure the quality of all project deliverables, implementing best practices and quality assurance processes.
Proactively identify, assess, and mitigate risks and impediments, developing and implementing effective resolution plans.
Build and maintain strong, long-term client relationships, focusing on achieving high levels of customer satisfaction and value.
Develop and present regular progress reports, KPIs, and project status updates to both internal and external stakeholders.
Manage SAP service contracts, ensuring strict compliance with Service Level Agreements (SLAs) and contractual obligations.
Adapt and apply Agile, Waterfall, or hybrid project management methodologies to fit the needs of the service and client.
Required Qualifications (Must-Haves):
Proven experience in a delivery or management role for Application Management Services (AMS) specifically focused on SAP S/4HANA.
Advanced
proficiency in
English
(both written and verbal) is
mandatory
for this role.
Solid understanding of SAP Basis and ABAP concepts to effectively manage technical teams and discussions.
Demonstrated leadership and influencing skills, with the ability to guide multidisciplinary teams and inspire trust, even without direct formal authority.
Excellent communication, negotiation, and conflict resolution skills, with the confidence to interact with all levels of an organization, from technical teams to executive stakeholders.
Strong project management skills with a results-oriented approach, focused on delivering high-quality outcomes on time and within budget.
Superior analytical and problem-solving abilities, with a structured approach to navigating ambiguity and identifying root causes.
A proactive and autonomous work ethic, with the initiative to anticipate issues, suggest improvements, and take full ownership of services.
Hands-on experience working with Agile, Waterfall, or hybrid project methodologies.
Unwavering commitment to ethics, transparency, and professional integrity.
Desired Qualifications (What Sets You Apart):
Advanced proficiency in
Spanish
(both written and verbal) is a significant
plus .
A customer-centric mindset with a passion for adding tangible value to the client's business.
Proven ability to manage pressure and conflict with emotional maturity and diplomacy.
Strategic thinking with the ability to connect project deliverables to broader business objectives.
A collaborative team player with high adaptability to multicultural, fast-paced, and dynamic work environments.
Position Location:
São Paulo/SP or São Leopoldo/RS (according to your location)
This is a hybrid role requiring 2 days per week on-site.
Why build your career at Meta?
We offer autonomy, clear goals, and a dynamic and challenging environment where professionals have the opportunity to interact with different technologies, participate in all types of projects, bring new ideas, and work from anywhere in Brazil and (why not?) the world. Furthermore, we are recognized as one of the best companies to work for in Brazil by Great Place to Work and have been one of the 10 fastest-growing companies in the country for 3 consecutive years, according to Anuário Informática Hoje.
What are our values?
We are people serving people
We think and act like owners
We are driven by performance
We grow and learn together
We pursue excellence and simplicity
Innovation and creativity are in our DNA
All individuals are welcome regardless of their condition, disability, ethnicity, religious belief, sexual orientation, appearance, age, or similar. We want you to grow with us in a welcoming environment full of opportunities.
Do you identify with this? Then, #BeMeta