Technical Support Engineer
Há 5 dias
Our client is a Business Intelligence platform enabling customers to connect multiple data sources (e.g., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding.The product supports both SaaS and on-prem deployments.Support is organized into 4 pods: Analytics, DevEx, Data, and Infra.About RoleAs a Technical Support Engineer you will work with leading enterprise organizations and startups to realize the power of data analytics.Our Technical Support team spans the globe and has recently begun a major transformation effort to move to a SWARM model for our tools, processes, and organizational structure.This shift focuses on driving a collaborative, rewarding environment that measures value creation and team playing.Our team is aligned directly with our Product and Engineering teams through a robust Subject Matter Expert program.ResponsibilitiesInvestigate technical problems and diagnose root causes in Linux and Windows serversDevelop, design, and propose solutions to meet the technological and business needs of customers (e.g. workarounds for product issues and additional features)Manage critical issues that impact customer's businessWork with R&D and Product teams to meet customer requirements and improve our productPresent complex technical information about the product to the customersTake part in the creation and maintenance of our knowledge-based and communityWork with Linux shell, RestAPI, Web applications troubleshooting, application installations, identifying process improvements, debugging, comprehending technical documentsWork HoursUS East business hoursMain Skills (What You've Already Accomplished...So Far)You already experienced with supporting complex product infrastructure and applicationsYou have experience with troubleshooting web applicationsYou have experience with databases such as MS SQL, MySQL, Oracle etc, SQL scripting at least at basic levelYou already worked with ETL and BI tools such as Microsoft Power BI, Talend, SSRS, BusinessObjects, Cognos etc OR you are able to write and understand complex formulasYou have experience working with logs, and various monitoring tools such as Grafana, New Relic, KibanaYou are familiar with Linux, KubernetesYou have experience in communication with English-speaking customersNice to haveExperience with virtualization and cloud services (AWS, vSphere)Experience with NoSQL databases such as MongoDB or HadoopExperience with RestAPINetworking knowledgesSeniority levelMid-Senior levelEmployment typeFull-timeJob functionAnalyst and Customer ServiceIndustriesIT Services and IT ConsultingTech Support Engineer, Trilogy (Remote) - $60,000/year USDWe're unlocking community knowledge in a new way.Experts add insights directly into each article, started with the help of AI.#J-*****-Ljbffr
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Technical Support Engineer
4 semanas atrás
Florianópolis, Brasil ALLSTARSIT Tempo inteiroCompany & ProductOur client is a Business Intelligence platform enabling customers to connect multiple data sources (e.G., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both SaaS and on-prem deployments. Support is organized into 4 pods: Analytics,...
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Technical Support Engineer
3 semanas atrás
Florianópolis, Brasil ALLSTARSIT Tempo inteiroOur client is a Business Intelligence platform enabling customers to connect multiple data sources (e.g., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both SaaS and on-prem deployments. Support is organized into 4 pods: Analytics, DevEx, Data, and...
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Technical Support Engineer
2 semanas atrás
Florianópolis, Brasil ALLSTARSIT Tempo inteiroCompany & Product Our client is a Business Intelligence platform enabling customers to connect multiple data sources (e.g., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both SaaS and on-prem deployments. Support is organized into 4 pods:...
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Technical Support Engineer
3 semanas atrás
Florianópolis, Brasil ALLSTARSIT Tempo inteiroCompany & Product Our client is a Business Intelligence platform enabling customers to connect multiple data sources (e.g., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both SaaS and on-prem deployments. Support is organized into 4 pods:...
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Technical Support Engineer
3 semanas atrás
Florianópolis, Brasil ALLSTARSIT Tempo inteiroCompany & Product Our client is a Business Intelligence platform enabling customers to connect multiple data sources (e.g., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both SaaS and on-prem deployments. Support is organized into 4 pods:...
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Technical Support Engineer
3 semanas atrás
Florianópolis, Brasil ALLSTARSIT Tempo inteiroCompany & ProductOur client is a Business Intelligence platform enabling customers to connect multiple data sources (e.g., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both SaaS and on-prem deployments. Support is organized into 4 pods: Analytics,...
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Technical Support Engineer
3 semanas atrás
Florianópolis, Brasil ALLSTARSIT Tempo inteiroCompany & Product Our client is a Business Intelligence platform enabling customers to connect multiple data sources (e.g., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both SaaS and on-prem deployments. Support is organized into 4 pods:...
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Technical Support Engineer
3 semanas atrás
Florianópolis, Brasil ALLSTARSIT Tempo inteiroCompany & ProductOur client is a Business Intelligence platform enabling customers to connect multiple data sources (e.g., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both SaaS and on-prem deployments. Support is organized into 4 pods: Analytics,...
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Technical Support Engineer
3 semanas atrás
Florianópolis, Brasil ALLSTARSIT Tempo inteiroCompany & Product Our client is a Business Intelligence platform enabling customers to connect multiple data sources (e.G., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both SaaS and on-prem deployments. Support is organized into 4 pods:...
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Technical support engineer
3 semanas atrás
Florianópolis, Brasil ALLSTARSIT Tempo inteiroCompany & Product Our client is a Business Intelligence platform enabling customers to connect multiple data sources (e.g., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both Saa S and on-prem deployments. Support is organized into 4 pods:...
