Operational Talent Manager

1 dia atrás


Francisco Beltrão, Brasil Bebeeoperational Tempo inteiro

Talent management specialists play a pivotal role in ensuring seamless talent acquisition processes.They oversee all operational steps involved, such as scheduling interviews, communicating with candidates, and reporting statuses to internal stakeholders.Besides executing tasks, they must think and work under a scalability mindset, delivering operational efficiency on the ground.The ideal candidate should be able to execute while challenging the status quo, automating repeatable processes, streamlining workflows, optimizing cross-functional handoffs, reducing SLAs, and improving talents' experience.Key responsibilities include:Operational Execution: Manage all candidate-related operational steps, including communication via email, WhatsApp, and phone; scheduling technical and client interviews; conducting non-technical interviews; coordinating availability; negotiating rates; and ensuring smooth onboarding transitions.Stakeholder Communication: Provide clear, timely updates and handoffs through shared documents, chat channels, and meetings while keeping candidates informed, engaged, and aware of next steps and feedback throughout the process.Data Analysis & Reporting: Collect, clean, and analyze operational data to identify trends, inefficiencies, and improvement opportunities; monitor key performance indicators (KPIs) and service-level agreements (SLAs) to maintain high operational standards.Process Optimization: Continuously evaluate and refine workflows to improve scalability and candidate experience, develop and document standard operating procedures (SOPs), and implement automation solutions to enhance efficiency.Bandwidth & Pipeline Management: Manage large candidate pipelines daily by effectively prioritizing tasks, coordinating with stakeholders, and maintaining consistent productivity and quality under high-volume conditions.Organization & Documentation: Maintain structured, accurate, and up-to-date spreadsheets, trackers, and operational documentation to ensure data integrity and transparency across all processes.Compliance & Risk Management: Adhere to organizational policies, process playbooks, and quality standards, while supporting audits and reporting efforts to ensure full compliance with industry regulations.



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