Customer Experience Operational Program Manager
2 semanas atrás
Our E-commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users but also sellers and creators.We value user experience and work on policies, rules, products, and systems to ensure quality.We are looking for passionate talents to join us, thus together we can build a e-commerce ecosystem that is innovative, secure, and intuitive for our users.Responsibilities:- Collaborate with user experience specialists to design commerce platform user experience policies.-Analyze customer feedback and data to identify opportunities and take action in solving them.- Write clear external-facing policy articles.- Develop detailed execution playbooks based on overarching strategies for specific experience domains, and take ownership of execution outcomes.- Investigate, manage, and resolve platform policy violations or process-related incidents.Build and maintain SOPs to efficiently handle these issues.- Assist in creating monitoring programs and feedback mechanisms for user experience related issues.Continuously optimize the user journey according to user feedbacks.- Handle cross-functional communications and prepare case and data summaries related to this domain.Minimum Qualification(s):- Bachelor degree.- 5+ years of experience in related domains, including Customer Experience, Strategy or Operations Management Consulting, Platform Governance, Trust and Safety Policymaking and Operations Management, or Ecommerce Strategy, Seller or Product Growth, Risk, or Compliance programs.- Excellent stakeholder and program management skills, to influence cross-functional stakeholders to achieve results.- High Oral/Written proficiency in English and Portuguese is required for this role due to cross functional collaboration with global teams.Preferred Qualification(s):- Demonstrated ability to navigate successfully in ambiguity, with multiple priorities in a fast-paced, changing environment.
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TikTok Shop
3 semanas atrás
São Paulo, Brasil TikTok Tempo inteiroOverview TikTok Shop - Customer Experience Operational Program Manager Our E-commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for users, sellers, and creators. We value user experience and work on policies, rules, products, and systems to ensure quality. We are looking for passionate...
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Associate Program Manager
1 semana atrás
São Paulo, Brasil Uber Tempo inteiro**About the Role** At Uber, delivering an exceptional merchant experience is central to our success. As an **Associate Program Manager - Merchant Experience**, you will play a key role in strengthening the merchant journey across its lifecycle. The focus of this role is on driving tangible improvements, reducing defects, and addressing critical pain...
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Program Manager
Há 7 dias
São Paulo, Brasil Keeta Tempo inteiroWe're Hiring: Program Manager - Customer ServiceKeeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We...
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Program Manager
4 semanas atrás
São Paulo, Brasil Keeta Tempo inteiroWe’re Hiring: Program Manager - Customer Service Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission...
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Program manager
4 semanas atrás
São Paulo, Brasil Keeta Tempo inteiroWe’re Hiring: Program Manager - Customer Service Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission...
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Program Manager
4 semanas atrás
São Paulo, Brasil Keeta Tempo inteiroWe’re Hiring: Program Manager - Customer ServiceKeeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission...
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Program Manager
4 semanas atrás
São Paulo, Brasil Keeta Tempo inteiroWe’re Hiring: Program Manager - Customer ServiceKeeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission...
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Program Manager
2 semanas atrás
São Paulo, Brasil Keeta Tempo inteiroWe’re Hiring: Program Manager - Customer Service Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission...
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Program Manager
Há 7 dias
São Paulo, Brasil Keeta Tempo inteiroWe’re Hiring: Program Manager - Customer Service Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission...
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Program Manager
Há 7 dias
São Paulo, Brasil Keeta Tempo inteiroWe’re Hiring: Program Manager - Customer Service Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission...
