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Come to one of the biggest IT Services companies in the worldHere you can transform your careerWhy to join TCS?Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development.The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.We are looking forOnsite Support Technician, who wants to learn and transform his career.In this role you will:Tech Level-2The Onsite Support Technician is responsible for end user support and work environment.Responsibilities:User supportDiagnosis and resolution of IT issuesEquipment configuration and maintenanceCreation of technical documentation and knowledge base articlesEnvironment checklistCompetencies:5-7 years' experience as technical supportOperating Systems (Windows, macOS, Active Directory, DNS, DHCP)Horizontal and Vertical Application Distribution, SCCM, Liquid, CDP, AtomRemote Access, Virtual DesktopMDM, PXE bootMicrosoft 365, Collaboration SuitesHardware (desktops, laptops)Networking (TCP/IP, WiFi, VPN, Vlan, routing protocols)Voice (Hardphone, Softphone, IP phone, Recording, IVR, CTI, Turrets)Smart handsAV components (Videoconference, display, speaker, mic, hdmi switch)Security (firewalls, VTMs, antivirus, proxy, SASE)Service Desk/ITSM systems, ItilClarity and objectivity in oral and written communication.Active listening and empathy to understand user needs.Ability to explain technical solutions in accessible language.Customer Service (Patience, courtesy).Proactivity in problem-solving.Organization and discipline.Time management.Resilience under pressure.Interaction with other IT teams and vendors.Results-orientedAttention to detail>>What do we offer?• TCS Benefits – Brazil:• Health insurance• Dental Plan• Life insurance• Transportation vouchers• Meal/Food Voucher• Childcare assistance• Gympass• TCS Cares – free **** that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates• Partnership with SESC• Reimbursement of Certifications• Free TCS Learning Portal – Online courses and live training• International experience opportunity• Discount Partnership with Universities and Language Schools• Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire• TCS Gems – Recognition for performance• Xcelerate – Free Mentoring Career Platform• Tata Consultancy Services is an equal opportunity employer, our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression , age, marital status, disability, sexual orientation or any others.We encourage anyone interested to build a career in TCS to participate in our recruitment & selection process.• At Tata Consultancy Services we promote an inclusive culture, we always work for equity.This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity.All our opportunities are based on these principles.We think of different actions of inclusion and social responsibility, in order to build a TCS that respects each person.Our motto is Inclusion without exception.At TATA Consultancy Services we promote an inclusive culture, we always work for equity.This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity.All our opportunities are based on these principles.We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality.Come to be a TCSer#BuildingonbeliefRGS - ******
