Technical Program Manager

1 semana atrás

Mogi das Cruzes, Brasil Criticalriver Inc. Tempo inteiro

Job Title: Technical Program Manager/Delivery Manager Duration: Fulltime with CriticalRiverLocation: Brazil/Costa RicaNeed to support PST timingsJob Profile:Manage delivery for our key customers across all the technological tracksManage and lead teams across technologies, fostering a collaborative and productive work environment.Ensure regular updates to customer stake holders sent through WSRsConduct MBRs and QBRsAchieve high customer delightRoles and Responsibilities:Ensure projects are delivered on time, within scope, and budget by working with technology teams.Work closely with customer stake holders and ensure the project scope is well understood and documented as per the defined standardsManage and lead teams across technologies, fostering a collaborative and productive work environment.Work with PMO and ensure quality control procedures to ensure high standards in the delivery.Act as a delivery point of contact for Customer, Understanding the Customer, managing expectations and ensuring highest customer satisfaction.Service/Project Review meetings with Customer and ManagementAdopt customer specific processes and methodologies.Proactively Identify, evaluate, and mitigate project risks effectively.Ensure that the project teams meet SLAs and avoid service credits / penalties.Drive continuous improvement initiatives to enhance project delivery processes, methodologies, and best practices.Utilize effective conflict resolution and negotiation tactics to maintain high-level performance within service teams.Establish and monitor KRAs and KPIs as performance metrics for team members.Support hiring the right resources for various tracks as the roles get identified by working with the TAG teamsEnsure SOWs are signed and Invoices cleared on-time by working with finance teams and the customer stakeholdersContinuously work with individual members in the project teams and ensure their contributions are made visible to customer in terms of activities/stories/Jira Tickets as applicable on a weekly basis and obtain continuous feedback on the performance of the teams and course correct as needed appropriately.Work with customer stake holders, identify the opportunities, proactively create proposals with efforts, solutioning and financialsSkills:Bachelor s or Master s degree in Computer Science, Information Technology, or related field.Proven experience in software development project management, must have worked with onshore/Nearshore/offshore model.Open to be flexible to be able to speak to teams in different time zones.Exceptional communication, interpersonal, thought leadership skills with the ability to effectively engage with customers, stakeholders, and cross-functional teams.Strong leadership and team management skills.Familiarity with various project management tools and methodologies (e.g., Agile, Scrum, ITIL).Problem-solving mindset and ability to manage complex project challenges

  • Technical Writer

    2 semanas atrás

    Mogi das Cruzes, Brasil Hcltech Tempo inteiro

    We are HCLTech, one of the world's largest and fastest growing technology and DSA companies with over 227,000 professionals across 60 countries, driving progress through industry-leading capabilities focused on Digital, Engineering and Cloud.The driving force behind this work, our people, is a diverse, creative and passionate audience that enables us to...

  • SAP Technical Cutover Manager

    1 semana atrás

    Mogi Guaçu, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career!Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to...

  • Blockchain Engineering Manager

    2 semanas atrás

    Mogi das Cruzes, Brasil Pointsville Tempo inteiro

    Blockchain Engineering ManagerLocation : Americas, RemoteAbout UsPointsville is an end-to-end alternative asset factory, offering solutions that bridge the gap between emerging digital financial technologies and traditional asset classes.We specialize in Alternative Asset Digitalization and Loyalty Innovation, empowering organizations to unlock new value...

  • Sap Technical Cutover Manager

    2 semanas atrás

    Ribeirão das Neves, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career!Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to...

  • Manufacturing IT

    2 semanas atrás

    Mogi das Cruzes, Brasil General Motors Tempo inteiro

    About the Manufacturing Systems Deployment Lead role: **Additional Job Description** Minimum Qualifications: - Bachelor's degree in a technical field or equivalent work experience - Hands-on manufacturing systems experience Preferred Qualifications: - Knowledge of manufacturing processes and systems - Supports and drives GM IT launch implementation...

  • Manufacturing IT

    1 semana atrás

    Mogi das Cruzes, Brasil General Motors Tempo inteiro

    About the Manufacturing Systems Deployment Lead role:**Additional Job Description**Minimum Qualifications:- Bachelor's degree in a technical field or equivalent work experience- Hands-on manufacturing systems experiencePreferred Qualifications:- Knowledge of manufacturing processes and systems- Supports and drives GM IT launch implementation initiatives-...

  • Microbiology Laboratory Operations Manager

    1 semana atrás

    Mogi Mirim, Brasil MARS Tempo inteiro

    **Microbiology Laboratory Operations Manager - Mars Global Services Laboratories - Mogi Mirim, Brazil** Everyday Mars Incorporated takes thousands of decisions that are informed by laboratory data. It is essential that Mars Associates have access to laboratory data that is accurate, reliable and timely to ensure consumer and brand protection, provide...

  • Buyer Pl

    2 semanas atrás

    Mogi das Cruzes, Brasil GSI Electronics Inc Tempo inteiro

    Not everyone can claim to feed the world, but it is part of our every day. Behind everything we do for our farmers, there is one AGCO team making it happen. We are proud to put our curiosity into work, building a better and more sustainable world. Join our extraordinary team today! The Category Buyer is responsible for managing the sourcing and procurement...

  • Customer Success Manager

    2 semanas atrás

    Embu das Artes, Brasil TITAN Tempo inteiro

    TITAN is a no-code, web-based, fast paced growing startup within the Salesforce ecosystem. Our platform allows for seamless form creation, data collection, and workflow automation, all with no coding required. We are looking to hire Customer Success Managers to join our growing Customer Success team in North America. As a Customer Success Manager, you'll...

  • Microbiology Laboratory Operations Manager

    1 semana atrás

    Mogi Mirim, Brasil MARS Tempo inteiro

    **Microbiology Laboratory Operations Manager - Mars Global Services Laboratories - Mogi Mirim, Brazil**Everyday Mars Incorporated takes thousands of decisions that are informed by laboratory data. It is essential that Mars Associates have access to laboratory data that is accurate, reliable and timely to ensure consumer and brand protection, provide...