Digital Infrastructure Specialist

We are looking for an experienced engineer to join our Cybersecurity/IT Engineering team as a full time IT Manager.The ideal candidate is comfortable wearing many different hats including supporting end users, managing endpoints, automating identity and access management, and administering cloud-based IT systems and tools.The successful candidate will have demonstrated previous success in similar roles in rapidly growing, security-first, environments.The right person is passionate about automation, scripting, and building infrastructure as code.But just as passionate about helping end users who are in need of help.You will be a participant in the design, implementation and management of our growing corporate cloud first infrastructure and networks.You will have a passion for innovation and creative problem solving, as well as be adaptable to the ever-changing landscape of the corporate infrastructure environment.Key ResponsibilitiesYou will be customer-facing, and the first line of support; you own support, and you are passionate about providing an outstanding support experience to our employees — via Slack, Jira, etc.We're all Mac.You are a pro at troubleshooting, using the terminal, and making macOS work in the enterprise.You will be responsible for procuring and delivering technology equipment.You will own the experience of tech onboarding of all new employees as well as tech retrieval of all outgoing employees.You'll design, test, build, and document programs and policies and tools, and contribute improvements to existing knowledge with your experience and background.You'll support and manage SaaS applications — Google Workspace (GSuite), Slack, Jamf Pro, Jamf Protect, Jamf Connect, Okta, Jira, etc.You will work with and manage Mac endpoint and mobile device management tools — MDM, EMM, Jamf, etc.You'll own and contribute to improvements on IDP and SSO tools (GSuite, Okta, etc.)You'll detail your solutions, craft help articles and automate busywork.Manage, respond to, and fix critical incidents and issues as needed, through to completion.You're comfortable juggling help desk tickets and can effectively prioritise them.You'll work on projects over sprints, and detail your work in tools like Jira (you're experienced with agile methods and sprints).You'll set and work to your own objective and key results with minimal direction, and can align them to the team and the company goals.Requirements7+ years in SaaS systems administration: Jamf Pro, Google Workspace, Okta, Slack, Jira, Netsuite.Ability to create automations using bash, zsh, python, etc.Ability to utilize open source tools such as Nudge, CIS Benchmark scripts, SplashBuddy, Munki, etc.You are able to integrate SSO into Okta, create workflows in Okta.You know how to work with APIs, and integrate one system to another.You've provided remote support to people in multiple countries, across time zones, and you're familiar with shipping and receiving hardware and customs.Unusually great communication skills across all media — you can make your ideas clear, and you can help people who might be frustrated or time poor without losing your cool.You write very well, whether it's in tickets, email or Slack.You write in a clear, friendly, and concise manner, and are sensitive to different cultures.A desire to provide a magical experience for others — when they win, you win.You take security seriously, and you know what PGP is.You understand networking fundamentals and basic troubleshooting — TCP/IP, DNS, DHCP, VLANs, routing and switching.You must be able to competently and demonstrably know the troubleshooting steps and layers of the OSI model — you know how to methodically troubleshoot problems without wasting someone's time.You can self-manage, and can accurately scope your project, priorities, and work across multiple teams.Strong organisational and task-management skills are critical.You're comfortable dealing with ambiguity, and sometimes making the right decision without all the data.BenefitsAs one of the world's leading digital asset companies, we provide tremendous growth opportunities.Comprehensive, best-in-class total rewards package that starts on your first day.We offer a competitive PTO package that ensures you have the time off you deserve.We offer every employee the opportunity to work remotely anywhere in the world for up to 180 days (subject to restrictions).A career that provides you with purpose in your job.We remove barriers so you love what you do.Culture FitWe're looking for more than just operational excellence — we want a leader who thrives in the startup or tech environment and embodies our values.The ideal candidate will:Have a passion for progress by being adaptable and resilient, and is comfortable navigating ambiguity in a high-growth, fast-paced environment.Have a builder's mindset, excited to create, iterate, and scale IT practices.Be a collaborative partner, able to influence across functions and cultures with empathy and clarity.Demonstrate integrity and accountability, especially in managing confidential information across diverse legal and cultural contexts.