Technical Solutions Expert

Job DescriptionWe are seeking a skilled Technical Solutions Expert to join our team.In this role, you will play a key part in delivering high-quality technical support and services to our clients, ensuring their success and maximizing the value of our solutions.Our clients come in many shapes and sizes, spanning multiple software platforms and each one has its own unique story and internal flows.You will work closely with cross-functional teams to assist our merchants in scaling up the technical aspects of our products.Key ResponsibilitiesServe as the main technical focal point for our enterprise merchants, leading upsells, cross-sales and other efforts.Analyze clients' requirements and business needs from technical and functional perspectives and fit solutions by having a deep understanding of our system and products' capabilities.Build, monitor, and execute joint project plans with clients.Work closely with Account Management, Sales and Support teams as a technical subject matter expert and offer technical support for new and existing products and services.Proactively initiate and design process improvements, tools, features, and product enhancements.Required Skills and QualificationsAdvanced English proficiency is required to effectively communicate in a professional environment.At least 4 years of experience as a technical account manager/integrations engineer/solution engineer/technical project manager working with multiple enterprise customers' technical and business teams.Client-facing: excellent communication and project management skills, working with various stakeholders (PMs, and technical resources).Proven technical background, experience with troubleshooting client issues, reading logs, querying DBs, reviewing code, and offering solutions.Experience working with databases and querying languages (e.g. SQL).Excel in critical thinking and technical troubleshooting of multi layered, complex problem statements while maintaining excellent internal and external stakeholder relationships.Proven technical background with API integrations; should be comfortable reading logs and source code.Prior experience working with internal interfaces such as Development, Product, Account Management, Sales teams in a global organization.Enthusiastic problem solver with a proactive approach.Superb English writing and communication skills.Prior B2B SaaS/PaaS/IaaS experience.Experience working with e-commerce and/or payments industry - an advantage.Experience with eCommerce platforms such as Shopify and Magento - an advantage.What We OfferAs a Technical Solutions Expert, you will have the opportunity to:Develop and implement innovative solutions to meet clients' technical needs.Collaborate with cross-functional teams to drive process improvements and enhance client experiences.Contribute to the development of our products and services.Grow and develop your technical skills and expertise.3Key Areas to FocusTechnical Expertise & Troubleshooting:Highlight your proficiency with API integrations.SQL.Log analysis.Troubleshooting complex technical issues.Discuss how you've analyzed client requirements and resolved multi-layered challenges in past roles.Cross-Functional Collaboration & Project Management:Emphasize your experience working with diverse teams—including Product, Account Management, and Development—to build and execute joint project plans.Drive process improvements.Ensure smooth integration efforts.Client Engagement & Business Acumen:Demonstrate your strong client-facing skills and your ability to translate technical solutions into tangible business value.Discuss how you've supported upsells, cross-sales, and enhanced client services to reduce online fraud and boost overall performance.