Clinical Technical Specialist

Há 2 dias

Campinas, São Paulo, Brasil Waters Corporation Tempo inteiro

Responsibilities Support Waters' clinical customers and ensure the requirements of their service plans are achievedPerform technical support as part of the clinical expert center when not in the field assisting customers.Provide support internally for local field service engineers while they assist clinical customers, including clinical installationsProvide support to clinical sites that have been escalated internally to quickly resolve the issueEnsure customer compliance regulations are followedDeliver system-level training at customer sitesMaintain sound knowledge regarding the technology and customers' application demandsEnsure that quality system procedures and Health & Safety standards are adhered to at all times Qualifications Education:Minimum Bachelor's degree in Analytical Chemistry, Biology, Physics, Engineering or related field of study.
Will also consider applicants with equivalent experience, training, and education.Experience:Minimum of 3+ years work experience specializing in mass spectrometry, preferably as a service engineer or within a clinical laboratory settingLC experience preferred but not requiredStrong technical support, maintenance, calibration and troubleshooting experience with LC/MS instrumentationPrevious experience using LC or MS instrumentation (preferably Waters) in a clinical, forensics, hospital or IVD lab setting strongly preferredValid Driver's License in good standing is mandatoryAbility to perform effective system level troubleshootingOvernight travel as required, including international travel for trainingSkills:Must possess a strong customer focusStrong communication skills, ability to communicate effectively to a diverse audience with specific customer needsResult oriented with a balance of excellent team cooperationPersonal sense of integrityEffective time management skillsSystem level approach to problem solvingAnalytical approach with a strong drive to resolve open issuesExcellent verbal and written communication skillsFrequent overnight travel may be required.Further, be notified that in the course of the performance of your job you may be required by Waters and/or a customer of Waters Corporation to submit to an additional background check and/or other additional screenings to attain access to that customer's facility.

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