It Support Specialist

Há 2 dias

Guarulhos, Brasil Bebeetechnical Tempo inteiro

Job Title: IT Support SpecialistWe are seeking a dedicated and proactive IT support engineer to provide hands-on support for our local infrastructure, users, and critical systems.This role ensures smooth IT operations, continuity of services, and timely resolution of incidents during the designated support period.This position requires an individual who can serve as the primary point of contact for IT-related issues at the site.Key Responsibilities:Provide on-site technical support for resolving incidents related to infrastructure, systems, and end-user devices.Perform monitoring of IT equipment and infrastructure maintenance to ensure uptime and reliability.Offer desktop/user support for local staff, including troubleshooting hardware, software, and connectivity issues.Conduct preventive maintenance activities such as security checks, system health checks, and patch updates.Monitor and coordinate critical service requests with remote teams and vendors as needed.Assist in escalating complex incidents to higher-level support teams while ensuring proper follow-through.Expected Outcomes:Operational Continuity: Ensure that business processes remain unaffected during the support period.Quality of Service: Deliver efficient, timely, and professional IT support with effective problem-solving skills.Reliable Technical Support: Minimize downtime and interruptions across IT systems and infrastructure.Documentation and Reporting: Prepare and submit clear incident logs, resolution details, and preventive maintenance reports for transparency and accountability.Requirements:Proven experience in IT support, helpdesk, or desktop engineering roles.Strong knowledge of Windows/Mac operating systems, networking basics, hardware, and peripherals.Familiarity with ITSM ticketing systems and incident management processes.Ability to conduct preventive maintenance and security checks.Strong communication skills and ability to interact with end-users at all levels.Detail-oriented with strong documentation and reporting skills.Professional certifications (CompTIA A+, Network+, ITIL, or Microsoft/CCNA) are a plus.

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