Fba Fc Operations Program Manager, Fba

Qualifications3+ years of operational and / or retail management experience3+ years of program or project management experience3+ years of defining and implementing process improvement initiatives using data and metrics experienceBachelor's degreeKnowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical / IF formulas, data cleansing, array formulas, etc.)Experience defining program requirements and using data and metrics to determine improvements3+ years of driving end to end delivery, and communicating results to senior leadership experience3+ years of driving process improvements experienceExperience in stakeholder management, dealing with multiple stakeholders at varied levels of the organizationExperience building processes, project management, and schedulesAt Amazon Brazil we value Diversity, Equity, and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we serve.Are you looking for a new challenge in a fast-paced, innovative company?Come make history in Amazon's Brazil teamAmazon strives to be Earth's most customer-centric company, where people can find and discover virtually anything they want to buy online.Over 2 million Sellers in 10 countries list their products for sale on the Amazon.Sellers are a critical part of Amazon's ecosystem to deliver on our vision of offering the Earth's largest selection and lowest prices.We are looking for Program Manager for Amazon to support FBA (Fulfillment By Amazon) Brazil.This position will be based on an Amazon FC and will support FBA team to manage its operations.This PM will work closely with various stakeholders (Operations, S&OP, Program, Sales, Operations, Transportation, Legal, etc) to drive strategic and tactical initiatives to improve FBAs operations, including Inbound, Outbound and Inventory Management.This position will be focused on processes improvements cross-teams, identifying areas of opportunities, mapping processes and proposing optimizations, as well as managing daily operations.He / She will build and own metrics and reports and review performance metrics, being the bridge between FC operations and Business teams.Key job responsibilities The key responsibilities for these roles include:act as the link between FC Operations and FBA Business teamsIdentify gaps, pain points and opportunities in the existing processes and propose improvementsDive Deep on issues to differentiate isolated issues from structural onesOwn metrics and reports and review performance metrics, being the bridge between FC operations and Business teamsBeing creative to create solutions that address pain points / opportunities and improve Seller ExperienceCalculate impact / potential of ideas / pain points, making it tangibleInfluence and support Product team (both Latam and global teams) on Roadmap prioritization - Suggest / create programmatic solutions and initiatives while creating business cases for Product team.Anticipate bottlenecks, provide escalation management, make trade-offs and balance the business needs versus technical constraints.About the TeamFBA is one key team in Amazon BR.We manage the operations for sellers that send their inventory to our Fulfillment Center (FC) - from collecting their products to delivering them to customers and receiving customers returns.In FBA, we have several teams that manage SX and operations in this business modal.Fullfillment Operations is one of the teams and we manage the whole inventory once it's received in the FC : Inventory management, removals, customer returns, reimbursements and operational processes.We are a data driven team that owns metrics tracking and evolution, map gaps and implement improvements to impact our sellers and customers.#J-*****-Ljbffr