Full Stack Engineer

Full Stack Engineer (.Net - Support & Observability Focus) - Fully RemoteWe are seeking a Senior Full Stack Engineer with a strong focus on Support & Observability to join our global engineering support team.This role is ideal for engineers who are passionate about solving complex technical problems, improving system reliability, and delivering exceptional customer experiences.You'll be part of the frontline technical team—working directly with customers, troubleshooting and resolving platform issues, and collaborating with engineering teams to improve our systems, tools, and processes.While this is a support-heavy role, solid software engineering skills and strong observability knowledge are essential.What You Will DoTriage and troubleshoot support issues, escalate to project or product engineering teams when requiredAnalyze system behavior using observability tools—logs, metrics, tracing—to diagnose root causes of incidents in distributed systemsDebug application code (primarily in .NET or NodeJS) and contribute fixes or code-level solutionsTake ownership of technical issues by directly investigating and resolving problems at the code level, including identifying root causes and implementing fixes when necessaryWork closely with our technical stack (AWS, Azure, GCP, Kubernetes, Dapr, Terraform, Temporal, Mongo Atlas, PostgreSQL) and our platform languages (.NET, NodeJS, Java)Configure enterprise monitoring solutionsConduct thorough post-incident reviews to identify root causes and implement preventive measuresAutomate support needs, develop runbooks, improve and maintain support toolsParticipate in infrastructure capacity planning, demand forecasting, software performance analysis and systems tuningUnderstand our product offerings and continuously look for ways to improve the engineering support experience and platform engineering toolingParticipate in R&D / explorations / automation with AIHelp define and drive adoption of KPIs such as CSAT, NPS, resolution time, and first contact resolutionParticipate in strategic discussions around customer lifecycle, retention, and satisfactionProvide support coverage during the fixed late shift (3:00 AM - 12:00 PM Vietnam Time)This role includes working on weekends and public holidays that fall on your scheduled workdays, with corresponding weekdays offWhat We NeedAt least 4 years of experience in support or full stack engineering with a strong focus on delivery, observability, and cloud technologiesStrong hands-on experience in software development with modern technologies such as .NET, and React or Vue.js, with focus on backendDistributed Systems Troubleshooting: Proven track record of diagnosing and resolving complex issues in distributed systemsObservability and Monitoring Tools: Experience in utilizing observability platforms for metrics, logs, and tracing to pinpoint root causes in microservice architecturesExceptional problem-solving skills and ability to take ownership of customer issues through to resolutionStrong communication and interpersonal skills to build rapport with customers and collaborate effectively with internal teamsFluent in English; additional language skills are a plusA customer-first mindset—empathetic, responsive, and solutions-drivenA humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeedBeing adept at frequent context switching and working on multiple projects at once with expansive ownership, and ruthlessly prioritizeWilling and available to work the late shiftYou might thrive in this role ifYou prefer short projects where you can go deep and chase a problem down vs. building long-term solutions over many months.You enjoy seeing multiple use cases, understanding the broad landscape, all while going deep on specific issuesYou have previous experience in the insurance or InsurTech spaceYou are proficient with customer support platforms (e.g., Jira, Zendesk)You have proven track record of leading and scaling customer service operations in a fast-paced environmentWhy You\'ll Love Working HereInternational EnvironmentCompetitive remuneration packageFully Remote15 Days Annual Leave13th-month PayAnnual Performance BonusStock Options after 6 monthsHealth InsuranceRemote Work AllowanceCompany activities and eventsLearning and development planAbout CoverGoAt CoverGo, our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone.We are a leading global no-code insurance platform for health, life, and P&C.We\'re the winner of the Insurtech of the Year in Asia and other awards globally.We work with insurance enterprise clients such as AXA, Bupa, MSIG, Dai-ichi, Bank of China Group Insurance, and many more.We\'re an international, diverse team of over 120 people with 30 nationalities and team members working remotely from all over the world.We are fully funded and backed by reputable VC funds and strategic institutional investors.We have a global presence in Asia, EMEA and the Americas.We\'ve grown our annualized revenue by over 30x since January ****.We\'re constantly working towards making CoverGo a workplace that you love coming to.We deeply believe that bringing together a diversity of thoughts, expressions, and perspectives is key to building the best culture for equally diverse communities all over the world.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionOtherIndustries IT Services and IT ConsultingBy submitting your application, you confirm that you have read, understood, and accepted the content of CoverGo's and you consent to the processing of your data as part of this application.#J-*****-Ljbffr