Project Manager

Descrição da vagaWho are we Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation.These services have applicability across a variety of industries, including banking & financial services, insurance, retail, higher education, food, healthcare, and manufacturing.Key ResponsibilitiesProgram Coordination & ExecutionSupport the planning and execution of initiatives related to contact center and operational readiness.Track tasks, milestones, dependencies, and deliverables across multiple stakeholders.Maintain project plans, status reports, and action-item tracking.Ensure alignment across teams on timelines, ownership, and next steps.Stakeholder CommunicationCoordinate with business, operations, and technology teams to gather updates and resolve blockers.Facilitate recurring status meetings, follow-ups, and documentation to drive progress.Identify, document, and escalates risks, issues, and delays, including proposed mitigation actions.Operational SupportAssist with initiatives involving call center processes, training readiness, communications, and operational workflows.Support readiness and change management activities to ensure smooth execution and transitions.Required QualificationsExperience supporting cross-functional initiatives in a project or program management capacity.Strong organizational and prioritization skills, with the ability to manage multiple workstreams simultaneously.Excellent written and verbal communication skills.Ability to ramp up quickly and contribute with minimal onboarding.Availability to start within the next two weeks.Highly Preferred QualificationsExperience in contact center or call center operations.Familiarity with training coordination, operational readiness, or customer support environments.Experience working with nearshore or distributed teams.#J-*****-Ljbffr