Guest Services Duty Manager

Job DescriptionAirAsia X is seeking a dynamic Duty Manager - Melbourne (MEL) to be part of the best airline team in the skyGuest Service Duty Manager shall maintain the highest level of safety, security and service standards for ground operations.Main ResponsibilitiesThe function and responsibilities are to coordinate, supervise, monitor implementation, plan and develop the department.Planning to ensure that manpower requirements are sufficient for the operationProvide vision and operations strategy in the field follow Fare Carrier Operations, by maximizing the productivity and minimizing the operating cost.Ensure effective communication and coordination with relevant local and government agencies in the continuous assessment of airports and associated facilities to meet the targeted standards and procedures of operations.Ensure that standard discipline of all ground staff is at the highest level at every time when dealing with the internal and external customer.Plan and review the staff roster to be fair to all staff, meet labor law requirements and fully meet operational needs.Coordinating, Planning, preparing and presenting budgets for the department.Targeting optimal efficiency in administrative routines and the standards of the daily operations in order to meet the company procedures and requirements.Efficiently respond to any complaints and compliments from passengers.Liaising closely with the Training Center in monitoring performance and incorporating new training needs into future programs.Ensuring that all manuals used in Ground Operations are developed, maintained, amended and distributed in a timely manner, strictly adhering to applicable standards of regulation.Has authority to make decisions up to Low Risk Event to the safety and/or security of the aircraft operations and shall consult HOD for any medium risk events.Ensure ground handling operations are conducted in accordance with applicable regulations and AAX Standard.TraitsPossess personal traits: friendly, mature, humble, honest, meticulous; self-starter; able to perform under pressure in a challenging environment.Proficient in oral and written English or local language where staff is located.Ability to maintain high confidentiality, tactful and discretion when dealing with peoplePossess good management and leadership abilitiesPossess good interpersonal and communication skills to collaborate effectively with passengersAble to work on flexible hours.MeritsCompletion of tertiary educationDiploma or Bachelor's Degree in any field will be an added advantageMinimum 5 years experience in the aviation industry is an added advantageAnalytical with problem solving skills.Good writing skills and able to handle passengers' complaints.High comfort level working in a diverse environmentGood knowledge of MS Word, Excel and PowerPoint.Location: Melbourne Airport (MEL)We are all different - one talent to another - that is how we rely on our differences.At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities.All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company.No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.