
Business Operations Specialist
Há 3 dias
This role will be responsible for identifying operational gaps, driving process improvements, and ensuring efficiency across multiple sales operations workflows.
The position requires strong analytical skills, cross-functional collaboration, and the ability to initiate and lead projects from scratch.
Responsibilities Analyze, map, and improve current operational processes across different verticals.
Identify bottlenecks and propose scalable, long-term solutions.
Act as a connector between teams such as Onboarding, Contracts, Credit & Collections, Billing, and Incentives.
Align process improvements and reporting needs with global stakeholders.
Initiate and lead operational projects aimed at improving efficiency and governance.
Document SOPs and support the development of KPIs/OKRs for operational workflows.
Requirements Previous experience in consulting, auditing, or business process improvement roles.
Strong communication and stakeholder management skills.
Solid knowledge of process mapping tools and methodologies.
Hands-on profile with analytical thinking and execution-oriented mindset.
Advanced English (fluency preferred).
Nice to Have Experience working in fast-paced, global, or multicultural environments.
Familiarity with sales operations processes and systems (CRM, billing, incentives).
Project management skills and experience leading cross-functional initiatives.
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