System Operations Specialist

1 semana atrás


Ituiutaba, Brasil Bebeetechnical Tempo inteiro

Job Role Overview">Key Performance Indicators (KPIs) Monitoring: Continuously monitor and record system operation status, core indicators, and anomalies through the web interface.
Handle irregularities in accordance with standard operating procedures (SOPs) and escalate unresolved issues to relevant teams.Base Station Inspection and Maintenance: Utilize automated tools for conducting thorough inspections of faulty base stations, generating daily fault reports for review by RTK experts.
Perform initial troubleshooting based on SOPs and escalate unresolved faults to designated maintenance personnel.Technical Support Provision: Respond promptly to technical inquiries from NRTK specialists and users within a 30-minute timeframe.Essential RequirementsA minimum educational background of high school or higher, coupled with at least one year of experience in customer-facing roles, after-sales support, technical assistance, or related fields.Proficient English language skills for reading and writing.Skilled in utilizing office software: Word, Excel, email applications.Prior work experience in software operations and maintenance is highly desirable.Role Responsibilities:Monitor system operation status and record core indicators.Handle anomalies according to SOPs.Inspect base stations using automated tools.Provide timely technical support to NRTK specialists and users.Our Ideal Candidate:Experience working in fast-paced environments with multiple priorities.Strong analytical and problem-solving skills.Effective communication and interpersonal skills.Ability to adapt to changing circumstances and learn new technologies quickly.



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