Kotra] ??, Hyfy Hotel, Operations Manager

???seyun Kim????????????????****???????????10 ???275 Macaulay Rd, North Melbourne VIC ****????**????**:- ????-- ?????? ??-- ???- ????(??) : ??- ???? ?? ??? ?????? ??**????**:- ???????-- ??????-- ????38H/week-- ??(??)- ??5,101 ~ 6,029 ??-- ??(??)- ??55,000 ~65,000 (AUD)**????**:- **D-15**-- ???**************-- ???****************??????**:1. Pre-Opening Planning- Finalise SOPs for front office, housekeeping, guest services, and maintenance.- Ensure all operational checklists, timelines, and trackers are complete before opening.- Support planning of soft opening activities and dry runs.- Oversee OPEX/CapEx tracking, vendor coordination, and cost control for pre-opening deliverables.2. Technology & Systems Integration- Oversee setup of PMS (Mews), CRM, and channel manager.- Coordinate integration with IoT pod systems, mobile check-in/out, and payment gateways.- Test automation for guest communications (pre-arrival, in-stay, post-stay).- Confirm seamless data flow across PMS, OTA, CRM, and accounting platforms.3. Distribution & OTA Onboarding- Verify room types, rates, content, and policies are correctly set.- Troubleshoot channel manager sync issues and monitor parity.- Implement rate management best practices to maximise revenue.4. Licensing & Compliance- Prepare council submissions and ensure milestones are met on time.- Maintain compliance documentation and monitor regulatory progress.5. Hotel Operations (Launch & Stabilisation)- Lead day-to-day operations from soft opening onwards.- Oversee check-in/out, housekeeping, maintenance, and guest satisfaction.- Define and implement HyFy's brand guest experience standards.- Monitor OTA performance, pricing, and guest reviews.- Run daily operational meetings to resolve issues promptly6. Team Recruitment & Training- Lead recruitment of front office, housekeeping, and support staff.- Deliver training programs aligned with SOPs.- Run operational test scenarios and service simulations prior to opening.7. Stakeholder Communication & Performance Tracking- Act as primary liaison between leadership, consultants, vendors, and landlord.- Provide weekly progress updates, highlight risks, and propose solutions.- Anticipate issues and develop contingency plans to prevent launch delays.- Track performance via dashboards covering KPIs (occupancy, OTA metrics, guest satisfaction, milestones).-- **??**- ???? ???-- **??????**- E***************-- **????**- 1?-- **??**- ??-- **????**-- **??**???? ??- **??**??- **????****?????**- ?? ??(??) : ??- ???? ?? ??? ?????? ??- **??????**- 1. Pre-Opening Planning- Finalise SOPs for front office, housekeeping, guest services, and maintenance.- Ensure all operational checklists, timelines, and trackers are complete before opening.- Support planning of soft opening activities and dry runs.- Oversee OPEX/CapEx tracking, vendor coordination, and cost control for pre-opening deliverables.2. Technology & Systems Integration- Oversee setup of PMS (Mews), CRM, and channel manager.- Coordinate integration with IoT pod systems, mobile check-in/out, and payment gateways.- Test automation for guest communications (pre-arrival, in-stay, post-stay).- Confirm seamless data flow across PMS, OTA, CRM, and accounting platforms.3. Distribution & OTA Onboarding- Verify room types, rates, content, and policies are correctly set.- Troubleshoot channel manager sync issues and monitor parity.- Implement rate management best practices to maximise revenue.4. Licensing & Compliance- Prepare council submissions and ensure milestones are met on time.- Maintain compliance documentation and monitor regulatory progress.5. Hotel Operations (Launch & Stabilisation)- Lead day-to-day operations from soft opening onwards.- Oversee check-in/out, housekeeping, maintenance, and guest satisfaction.- Define and implement HyFy's brand guest experience standards.- Monitor OTA performance, pricing, and guest reviews.- Run daily operational meetings to resolve issues promptly6. Team Recruitment & Training- Lead recruitment of front office, housekeeping, and support staff.- Deliver training programs aligned with SOPs.- Run operational test scenarios and service simulations prior to opening.7. Stakeholder Communication & Performance Tracking- Act as primary liaison between leadership, consultants, vendors, and landlord.- Provide weekly progress updates, highlight risks, and propose solutions.- Anticipate issues and develop contingency plans to prevent launch delays.- Track performance via dashboards covering KPIs (occupancy, OTA metrics, guest satisfaction, milestones).-- **? ? ????**- Qualifications & Skills Essential- 3-5 years' hospitality operations experience (hotel pre-opening strongly preferred).- Proven track record with PMS/CRM systems and OTA/channel manager setup.- Strong ability to manage deadlines under pressure.- Tech-s