Reverse Performance Analyst, Reverse

The Reverse Performance Logistics Analyst leverages operational excellence performance for reverse logistics across Brazil's fulfillment centers (FCs), sorting centers (SCs), and delivery stations (DS).
The Transportation Team is looking for a passionate Reverse logistics performance Analyst.This role requires an ambitious individual.
You'll represent a instrumental function within our wider Amazon Transportation Operations, as we work to establish a new Return Center while supporting reverse logistics capabilities to meet projected business growth.Key job responsibilitiesEssential Responsibilities
• Drive reverse logistics performance metrics to meet or exceed operational targets
• Analyze and recommend system improvements to increase operational efficiency
• Partner with transportation teams to resolve network bottlenecks and maintain performance standards
• Monitor compliance with Reverse Standard Operating Procedures (SOPs) across all facilities
• Implement data-driven process improvements aligned with business growth objectivesA day in the life
• Review daily return metrics and facility performance on reverse logistics activities.

• Coordinate with facility managers to resolve operational issues
• Update tracking dashboards and create action plans for performance gaps
• Conduct process audits to ensure SOP compliance
• Analyze return trends and provide recommendations for process optimization
• Develop mid-term operational plans aligned with business priorities and needs.About the teamThe Sustainable Transportation & Reverse Operations (STRO) team is a newly established division within Amazon's Transportation organization in Brazil .
Our mission is to establish a reverse logistics operations program structure, grouping projects and initiatives that are disperse within other team while maintaining our commitment to sustainability and operational excellence.As a growing team, we offer unique opportunities to:
• Shape the reverse logistics operations from the ground up in Brazil
• Drive meaningful impact through sustainable transportation initiatives
• Collaborate with global teams across multiple regions
• Innovate and implement new solutions in an emerging field
• Apply lessons learned from traditional transportation operations to reverse logisticsOur team culture emphasizes:
• Innovation and experimentation
• Data-driven decision making
• Cross-functional collaboration
• Sustainability-focused solutions
• Customer-centric approachBasic QualificationsBachelor's degreeExperience defining and implementing process improvement initiatives using data and metricsKnowledge of Excel (Pivot Tables, VLookUps) at an intermediate levelAdvanced EnglishPreferred QualificationsExperience working cross functionally with transports operations teamsExperience in stakeholder management, dealing with multiple stakeholdersExperience building processes, project management, and schedulesOur inclusive culture empowers Amazonians to deliver the best results for our customers.
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