Ccaas Expert

2 semanas atrás

Nova Lima, Minas Gerais, Brasil Caderno Nacional Tempo inteiro

Ccaas Expert - Detalhes da Vaga. ? In this role, you''ll take the lead in implementing, configuring, and enhancing CCaaS solutions from our partners. ? You''ll work closely with clients, ensuring their contact center operations are seamless, efficient, and customer-centric. ?**What Youll Do**:Provide technical expertise in CCaaS design, customization, and optimization. ?Configure essential features like IVR, skills-based routing, real-time reporting, and omnichannel bots. ?Integrate CCaaS platforms with systems like CRM and ERP for a unified experience. ?Analyze KPIs like AHT, FCR, and SLA to drive operational excellence. ?Deliver training and second-level support for clients. ?**What Were Looking For**:? Background in IT, Engineering, or related fields. ?? Proven experience with CCaaS platforms. ?? Strong skills in API integrations, scripting, and analytics tools. ?? Excellent communication and problem-solving abilities. ?? Bonus: Certifications in CCaaS solutions or experience in international projects. ?JobOpening #CCaaS #CustomerExperience #HiringNow #TechCareers. Requisitos para participar do processo. ? . O que oferecemos.

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