Senior Salesforce Developer
Há 5 dias
OláA Aggrandize nasceu em **** com a missão de engrandecer pessoas e negócios .Guiados por valores como adaptabilidade, colaboração, foco no cliente e visão de dono, oferecemos soluções que transformam desafios em oportunidades.Somos especialistas em Platform Engineering , Data Analytics , Modern Applications e Cybersecurity , sempre com o compromisso de impulsionar o crescimento e a inovação de nossos parceiros.Nosso trabalho é mais do que tecnologia; é sobre potencializar resultados.Increase the power of your business .Agora que você conhece a cultura Aggrandize, saiba mais sobre a oportunidade:?? O seu papel no time:Configuração avançada de Salesforce Service Cloud: Cases, Queues, Assignment Rules, Case Routing e Escalation Rules;Implementação de Email-to-Case, Web-to-Case e Chat/Messaging para aplicativos e web;Administração de Knowledge Base, Macros, Quick Text, Omni Supervisor, Entitlements e Milestones;Configuração avançada de Omni-Channel: Routing Configurations, Presence Status, Service Channels e Routing Rules;Desenvolvimento de estratégias de priorização e balanceamento de carga entre filas e agentes.Utilização de Omni-Channel Flow (nova arquitetura por Flow Builder);Integrações com canais digitais e sistemas complementares.?? O que esperamos de você - Hard Skills:Experiência com Digital Engagement (WhatsApp, SMS, Web Chat, Facebook Messenger etc.);Experiência com Service Cloud Voice (Amazon Connect, Genesys, Talkdesk ou similar);Integrações com Experience Cloud e bots (Einstein Bots, Azion, Sensedia etc.);Administração e automação Salesforce (Flows, Process Builder, Validation Rules, Permission Sets, Dynamic Forms);Familiaridade com Custom Metadata Types, Record Types e App Builder;Boas práticas de governança e versionamento;Deploy via Change Sets/Azure DevOps/SFDX;Conhecimento de User Stories, Test Plans e Cutover Plans;Mapeamento de processos de atendimento e desenho de jornada do cliente.?? Diferenciais:Certificação: Salesforce Service Cloud Consultant;Certificação: Salesforce Administrator / Advanced Administrator;Certificação: Salesforce OmniStudio Developer (ou) Platform App Builder;Experiência com projetos de alto volume de atendimento (call center, SAC, suporte técnico, etc.);Conhecimento em reporting e dashboards para KPIs de atendimento (SLA, FCR, CSAT, backlog).?? O que esperamos de você - Soft Skills:Adaptabilidade;Colaboração;Visão de Dono;Foco no Cliente.
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