Customer Support Representative, Level 1
2 semanas atrás
Customer Support Representative, Level 1 JoVE•são josé dos campos, estado de são paulo, brDescrição da vagaJoVE is the world-leading producer and provider of video solutions with the mission to improve scientific research and education.Millions of scientists, educators and students use JoVE for their research, teaching and learning.Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford.As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.The RoleWe are seeking an experienced Customer Support Representative to be on the front lines by answering questions and troubleshooting technical problems.You will assist customers with JoVE's products and also guide clients through any technical issue they might encounter.If you are an energetic self-starter problem solver with a basic technical background and excellent communication skills, we want to talk to you.The Support Team here at JoVE is providing support not only to external customers but also to internal JoVE employees on a 24x7 basis.ResponsibilitiesManage large amounts of incoming tickets.Provide support to answer inquiries on products.Accept and handle technical requests.Triage tickets to the correct L2 teams.Follow communication procedures, guidelines and policies.Provide accurate, valid and complete information by using the right methods/tools.Build sustainable relationships and trust with customers through open communication.Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.Keep records of customer interactions, process customer accounts and file documents.Take the extra mile to engage customers.Performs other specific duties or assignments as directed by Team Manager.Skills And QualificationsA Bachelor's in Computer Science or related field.2+ years of demonstrable experience in customer support.Excellent communication and interpersonal skills, verbal and written, are required to effectively and accurately communicate in English.Ability to communicate with both technical and non-technical personnel in a clear and easy fashion.Basic understanding of KPIs and Metrics.Attention to detail is key to this position.Must be able to accommodate flexible work schedules based on business needs.Must have technical/diagnostic ability along with analytical ability to diagnose problems above basics, and basic mechanical skills.Understand how to use a web browser console log in the debugging process.Understanding of Public/Private IP addresses and Domain names.Understanding what a Firewall does.What does a Proxy Server do.Understanding of the basics of SSO.Why Join JoVE?A competitive compensation package.You will make a direct impact in accelerating science research and education.Opportunity to work with global teams and in an environment that promotes innovation and collaboration.Our strong promotion from within culture draws a clear path to advance your career with us.#J-*****-Ljbffr
-
Customer Support Representative, Level 1
2 semanas atrás
São José dos Campos, Brasil Jove Tempo inteiroCustomer Support Representative, Level 1 JoVE•são josé dos campos, estado de são paulo, br Descrição da vaga JoVE is the world‑leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our...
-
Customer Support Representative, Level 1
2 semanas atrás
São Gonçalo, Brasil Jove Tempo inteiroCustomer Support Representative, Level 1 JoVE•são gonçalo, estado do rio de janeiro, brJoVE is the world-leading producer and provider of video solutions with the mission to improve scientific research and education.Millions of scientists, educators and students use JoVE for their research, teaching and learning.Our institutional clients comprise over...
-
Customer Support Representative, Level 1
2 semanas atrás
São Carlos, Brasil Jove Tempo inteiroCustomer Support Representative, Level 1 JoVE•São Carlos, São Paulo, BrazilDescrição da vagaJoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education.Millions of scientists, educators and students use JoVE for their research, teaching and learning.Our institutional clients comprise...
-
Customer Support Representative, Level 1
2 semanas atrás
São Gonçalo, Brasil Jove Tempo inteiroCustomer Support Representative, Level 1 JoVE•são gonçalo, estado do rio de janeiro, br JoVE is the world‑leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise...
-
Customer Support Representative, Level 1
2 semanas atrás
São Carlos, Brasil Jove Tempo inteiroCustomer Support Representative, Level 1 JoVE•São Carlos, São Paulo, Brazil Descrição da vaga JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients...
-
Customer Support Representative/Brazil/VBet
2 semanas atrás
São Paulo, Brasil VBET BRASIL Tempo inteiroJoin to apply for the Customer Support Representative/Brazil/VBet role at VBET BRASIL We are looking for a proactive and customer‑focused Customer Support Agent to join our VBET Brazil team. In this role, you will support users of our online betting and casino platform by providing professional, fast and accurate assistance across live chat, email and...
-
Technical Support Representative
Há 4 dias
São Paulo, São Paulo, Brasil Medit USA Inc Tempo inteiro:Medit is a global leader in digital dentistry, known for delivering fast, reliable, and intuitive 3D scanning solutions that empower dental professionals across more than 100 countries. Our ecosystem—including the i500–i900 series intraoral scanners, Medit Link, and our expanding lineup of clinical and workflow applications—is growing rapidly...
-
Technical Support Representative
3 semanas atrás
São Paulo, Brasil Jitterbit Tempo inteiroCompany Description Jitterbit empowers business transformation by automating critical business processes for faster, more informed decision‑making. Jitterbit is the only provider to seamlessly combine and simplify the power of integration, APIM, and no‑code app creation to amplify the value of your tech stack and speed up your digital journey....
-
Customer Support Engineer, Level 2
Há 3 dias
São Paulo, Brasil Enghouse Interactive Tempo inteiroCustomer Support Engineer, Level 2 (MDM) Sobre a Empresa: A EngDécouvrez é uma empresa inovadora e de renome internacional, especializada em soluções de software empresarial para o futuro do trabalho remoto, computação visual avançada e comunicações em redes definidas por software. Como uma empresa canadense de capital aberto (TSX:ENGH), estamos...
-
Representative - Customer Service
2 semanas atrás
São Paulo, Brasil Wesco Tempo inteiroAs a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to...
