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Job Description: Handle complaints / malfunction claims from customers (mainly distributors, sometimes end users such as hospitals and clinics etc.) Provide efficient technical support to customers, sales & marketing colleagues On-site support to distributors for important project / case (including installation, complex system / equipment failure diagnosis and repairing) On-site visit to end users to collect customer feedback and market information Repair and maintain main units returned from customers Service training to customers (mainly distributors, sometimes end users) Negotiate with customer for warranty logistics, service contract, ordering parts & admin task Routine report & business trip report to supervisor and attend products technical update meeting Assist stock management admin for parts stock & equipment managements Investigation on the local authority & regulation regarding service including register, reporting etc.
Experience: At least more than three years work experience in the field of medical services industry; Familiar with the procurement process of local medical organizations.
On-line maintenance and repair processes; Understand the industry related charging standards; Technical support work experience will be a plus.
Good command of both written and spoken English, non-obvious local accent skilled use of computers and office software capabilities Familiar with medical electronics product and clinical application, experienced in the maintenance of medical electronic products.
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