Service Desk Analyst

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Come to one of the biggest IT Services companies in the world
Here you can transform your career
Why to join TCS?
Here at TCS we believe that people make the difference, that\'s why we live a culture of unlimited learning full of opportunities for improvement and mutual development.
The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.
We are looking for Service Desk Analyst, who wants to learn and transform his career.
In this role you will:
Ticket Management: Receive, prioritize, and manage service desk tickets using ServiceNow
Troubleshooting and Issue Resolution: Diagnose and troubleshoot hardware, software, and network problems.
Analysts may guide users through problem-solving steps or escalate issues to higher support levels when necessary and do first level of SAP to process invoices on the system.
User Support and Guidance: Provide direct support to users, helping them with system issues, access requests, password resets, and other general IT inquiries.
Documentation: Maintain detailed documentation of issues, solutions.
Monitoring and Reporting: Monitor service desk activity, including tracking open vs. closed tickets and ensuring compliance with Service Level Agreements (SLAs).
And much better if you stand out for:
Spanish Advanced/fluent;
MS Office, Teams, servicenow and customer service
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What do we offer?
Health insurance
Life insurance
Gympass
TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates
Partnership with SESC
Reimbursement of Certifications
Free TCS Learning Portal – Online courses and live training
International experience opportunity
Discount Partnership with Universities and Language Schools
Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
TCS Gems – Recognition for performance
Xcelerate – Free Mentoring Career Platform
Tata Consultancy Services is an equal opportunity employer, our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression , age, marital status, disability, sexual orientation or any others.
We encourage anyone interested to build a career in TCS to participate in our recruitment & selection process.
At Tata Consultancy Services we promote an inclusive culture, we always work for equity.
This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity.
All our opportunities are based on these principles.
We think of different actions of inclusion and social responsibility, in order to build a TCS that respects each person.
Our motto is Inclusion without exception.
At TATA Consultancy Services we promote an inclusive culture, we always work for equity.
This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity.
All our opportunities are based on these principles.
We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality.
Come to be a TCSer
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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