Metadata Specialist

Join to apply for the Metadata Specialist role at AnuvuAbout AnuvuFor over a decade, our clients in aviation and maritime have used our technology-driven products and services to keep their passengers entertained and connected to the things they love, from anywhere in the world.Brands such as Cathay Pacific, Singapore Airlines, Air Canada and Turkish Airlines have trusted us to provide solutions from high-speed broadband internet to movies, television and games.Our team of global experts take pride in providing clients what they need today while creating a strategic road map for tomorrow through reliable, scalable, and affordable content and connectivity solutions designed to meet the ever-changing technology needs of our clients\' passengers and guests.Anuvu is embarking on a new chapter with a new story to tell.As one of the leading providers of high-speed connectivity and entertainment solutions for worldwide mobility markets, we deliver what customers need today, while remaining flexible and future-focused.Role SummaryThe Metadata Specialist provides a vital role in supporting Anuvu's airline metadata team across our customer accounts.As the airline metadata expert, you will document processes, track progress against key milestones, manage high-priority metadata, and ensure both quality and on-time delivery to clients.This role involves regular meetings—primarily with the metadata team, but also with the broader account team—to provide status updates, identify and address blockers, and ensure compliance with process improvements as required.You will take ownership of quality control documentation, ensuring all necessary tasks are signed off during each client media cycle.Additionally, you will be responsible for issue resolution and prevention, ensuring all corrections are implemented and root cause analysis is conducted.Building strong relationships, you will foster collaboration and trust with both the airline team and external stakeholders/partners.Location: Buenos AiresRemote Options: Buenos Aires, HybridWhat You'll Be DoingAct as the subject matter expert for airline metadata across all OEM systems, offering support to the metadata team and Service ManagerFacilitate regular meetings and check-ins with the Metadata TeamCreate and maintain process documentation, capturing airline-specific system nuances, client preferences, and any other relevant informationDevelop, refine, and manage QC checklists to ensure metadata accuracy and compliance before final sign-offContinuous process improvement – suggesting and implementing new processes to avoid errors or streamline metadata productionOwnership of key NLC / high priority metadata updates (i.e. Safety Videos / PRAMs / key advertisements or airline marketing videos)Ensure timely execution of content updates throughout the cycleInvestigate and resolve issues identified in OEM rack test reports, collaborating closely with OEM partners and internal stakeholdersMonitor key cycle milestones and maintain calendar of deadlines, proactively follow up with internal stakeholders, provide updates during SteerCo meetings, and flag any issues or delays to the scheduleAssist with the information flow into the metadata team to all relevant departmentsAssist the Service Manager with file tracking and issue reporting, ensuring the timely resolution of missing or failed files and implementing any necessary metadata updatesMaintain error log – ensuring all corrections are actioned and any issues are resolved as soon as possibleConduct root cause analysis (RCA) and draft incident reports for onboard metadata errorsTraining and developing the skills of the teamExpectationsSupport the metadata team and Service Manager with day-to-day operational tasks, high-level QC, issue resolution and implementing new processesBecome the go-to expert for assigned airlines and OEM systems, with in-depth knowledge of client-specific nuances and system capabilitiesSupport the operations team with onboarding of new clients / systemsProvide team support and advocacy, proactively flagging risks to sign-off and quality when dependencies are delayedDevelop and maintain excellent working relationships with all OEMs, as well as internal stakeholdersEnsure on-time and quality deliverables to clientsMaintain KPI metrics showing team performance and identify key issues on a monthly basisTrain the team on systems and processes to meet client requirementsWhat We're Looking For1-3 years data-entry/CMS experience, or similar applicable data experience preferredInflight industry experience is an added advantage but not essentialExtreme versatility, adaptability and ability to function in high-paced environmentsAbility to work with other global regions / cultures within different timezonesAbility to take Initiative and contribute to a long-term visionThis Might Be the Right Place if You...Are a team fit; can help advance our global, inclusive cultureAre self-starter who likes to roll up your sleeves and take initiative with minimal directionCan think about tomorrow, while getting your work done todayAre a collaborative team player; primary audience will be internal teamsAre curious and open to learning and finding new solutionsAre able to provide and accept feedback in a constructive mannerAre organized, have strong communication skills, and will do whatever it takes to get things doneThe Benefits Of Working HereA career with Anuvu is a unique opportunity to grow your knowledge and skills within a culture that thrives on collaboration and innovation.In addition to being a part of an amazing group, we also have competitive benefits including enhanced paid time off, medicash, life insurance, maternity and paternity leave, pension, flexible scheduling, employee assistance, and moreAdvanced | Agile | AppliedAnuvu is an equal opportunity employer.Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.Let Innovation Move You.RemoteJob DetailsSeniority level: Entry levelEmployment type: Full-timeJob function: OtherIndustries: TelecommunicationsReferrals increase your chances of interviewing at Anuvu by 2x#J-*****-Ljbffr