Associated Customer Support Manager

Há 3 dias

Niterói, Rio de Janeiro, Brasil Motorola Solutions Tempo inteiro

**Company Overview**:
At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer.
Because people can only be their best when they not only feel safe, but are safe.
We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem.
That's mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view.
We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help.
The work we do here matters.
**Department Overview**:.
**Provides tailored technical customer operations support.
Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance.
Executes customer operations policies and procedures.
Builds and maintains positive, effective, and mutually beneficial-working alliances with customers.
Initiates problem solving action and follows through to resolution.
Performs root-case analysis of problems to formulate and recommend improved alternative operations.
Leads process improvement initiatives.
**Basic Requirements**:
Gerenciar as entregas contratuais, relacionamentos com parceiros, fornecedores locais e externos,
tendo ainda como responsabilidade o gerenciamento financeiro e operacional de contratos de
suporte,
Responsável por renovações de contratos, elaboração de propostas, orçamentarias, previsibilidade
de custos e receita, desenvolvimento de provas de conceitos e alavancagem de protfolio,
cumprimento de metas financeiras, acompanhamento dos recebíveis;
Responsável pelo marketing de programas de pacotes de serviços com integração para múltiplas
camadas dentro de organizações de clientes da área de governo.
Responsável pelo desenvolvimento de clientes e planos de contas;
Desenvolvimento de relacionamentos com clientes que posicionarão a Motorola como lider no
fornecimento de Serviços de radiocomunicaçã especializado para orgãos de governo
Entendimento das necessidades do cliente e apoio nas operações dos nossos sistemas de
Radiocomunicação.
Suporte e sinergia com as equipes de Vendas, Engenharia e Produto, para elaborar propostas de
suporte e vendas de serviços, estabelecendo um ambiente colaborativo na organização
Gerenciamento de fornecedores e parceiros
Coordenar os processos de aquisição de insumos para os contratos de suporte
**#LI-WC1**
**#LI-REMOTE**
**Travel Requirements**: None
***Relocation Provided**: None
***Position Type**: Experienced
**Referral Payment Plan**: Yes
**_ EEO Statement_**
Motorola Solutions is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.
If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

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