Information Technology Manager

OverviewLedn is a global financial services company built for digital assets, helping to improve the everyday lives of Bitcoin holders while building generational wealth for the future.We offer a suite of egalitarian lending, savings and trading products to digital asset holders in over 150 countries around the world.Our team is diverse and committed to using digital assets to democratize access to the global economy.The core values that guide us are: act with integrity always, own it, have a passion for progress, and lead with empathy.Ledn is an environment that aims to build, innovate and revolutionize financial services.The OpportunityWe are looking for an experienced engineer to join the Cybersecurity/IT Engineering team as a full time Manager of IT.The ideal candidate is comfortable wearing many hats including supporting end users, managing endpoints, automating identity and access management, and administering cloud-based IT systems and tools.A successful candidate will have demonstrated previous success in similar roles in rapidly growing, security-first environments.The right person is passionate about automation, scripting, and building infrastructure as code.You will participate in the design, implementation and management of our growing corporate cloud-first infrastructure and networks.You will be a highly motivated, dependable technologist who shares our passion and wants to be part of a fast moving and highly execution-oriented team.You will work closely with Cybersecurity/IT peers and key stakeholder teams including Customer Success, Marketing, Engineering and HR.This role reports to the Director of IT.You will be customer-facing, the first line of support; you own support and provide an outstanding support experience to our employees via Slack, Jira, etc.We are all Mac.ResponsibilitiesProactive and reactive IT support for employees; troubleshoot using the terminal and macOS in an enterprise context.Procure and deliver technology equipment; own onboarding and exit IT processes for employees.Design, test, build, and document programs, policies and tools; contribute improvements to knowledge resources.Support and manage SaaS applications (Google Workspace, Slack, Jamf Pro, Jamf Protect, Jamf Connect, Okta, Jira, etc.).Manage Mac endpoint and mobile device management tools (MDM, EMM, Jamf, etc.).Improve IDP and SSO tools (GSuite, Okta, etc.); document solutions and automate routine tasks.Detail solutions, craft help articles, and automate busywork.Manage, respond to, and resolve critical incidents; prioritize help desk tickets and track work in Jira using agile methods/sprints.Set and pursue objectives and key results aligned with team and company goals.What You Bring to Ledn7+ years in SaaS systems administration (Jamf Pro, Google Workspace, Okta, Slack, Jira, Netsuite).Ability to create automations using Bash, Zsh, Python, etc.Experience with open source tools (Nudge, CIS Benchmark scripts, SplashBuddy, Munki, etc.).Ability to integrate SSO into Okta and create workflows in Okta; experience with APIs and system integrations.Remote support experience across multiple countries/time zones; shipping and receiving hardware and customs expectations.Excellent written and verbal communication; ability to explain complex concepts clearly and empathetically.Strong security awareness, basic networking (TCP/IP, DNS, DHCP, VLANs, routing/switching), and OSI model troubleshooting.Self-management skills to scope and prioritize work across multiple teams.Nice to HaveSome familiarity with AWS.Experience with GAM and command-line tools for efficient work.Jamf certifications, Okta certifications, Google Workspace certifications.Culture & GrowthWe value adaptability, resilience, collaboration across functions, and empathy.We seek leaders who thrive in startup or tech environments and embrace our values.Remote-friendly culture with opportunities for growth and ownership via equity.Benefits & EquityComprehensive total rewards package starting on day one; competitive PTO; ownership via equity; remote work opportunity up to 180 days worldwide (subject to restrictions).Equal OpportunityWe are an equal opportunity employment organization and pride ourselves on inclusivity, diversity, and the success that comes from diversity.You may reach out to the Ledn team by emailing ****** for accommodation requests throughout all stages of the recruitment process.Requests will be addressed confidentially.Working EnvironmentLedn is truly global with a remote-first environment across North America, Latin America, South Africa and Europe.Due to high application volume, qualified applicants will be contacted.Shortlisted candidates may be asked to submit a short video response and we may review publicly available social media activity relevant to the role.No agencies or recruiters please.We do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.#J-*****-Ljbffr