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**About the job**As an Implementation Specialist, you will be the primary point of contact for hotel partners during the onboarding process.Your role is to ensure a seamless and efficient integration of new hotel contracts, acting as a connectivity champion while maintaining a high standard of quality for each property's presence on the Hopper platform.You will communicate directly with hotel partners to collect the necessary information for mapping, activation, and optimization.Success in this role requires exceptional organizational skills, the ability to navigate a fast-paced environment, and a strong collaborative approach with internal teams, including Implementation, Market Specialists, and Market Management.**What would your-day-to-day look like**:- Guide and support hotel partners through different connectivity systems and onboarding solutions.- Collaborate daily with Market Management and Market Specialist teams to ensure efficient onboarding.- Drive measurable results by optimizing onboarding speed and quality.- Proactively troubleshoot challenges or delays, ensuring swift resolution of connectivity or data-related issues.- Engage with product management on ad-hoc tasks and improvement initiatives.- Fluency in English & Spanish (Portuguese is a plus).- Strong organizational skills with the ability to prioritize based on business impact.- A self-starter mindset, taking ownership of the onboarding portfolio with a proactive, results-driven approach.- Excellent communication skills, capable of building rapport with both internal teams and external partners.- Deep understanding of onboarding processes and their impact on property performance.- Curiosity and problem-solving skills, with the ability to ask insightful questions and provide solutions.- A bias for action - a "why do later what I can do now" mentality.- The ability to thrive in ambiguity, working with mínimal guidance in a constantly evolving environment.**Nice to have**:- Experience with Salesforce or similar CRMs- Familiarity with XML logs and data output formats for troubleshooting- Background in online travel agencies (OTAs), CRS providers, or the hotel industry- Knowledge of SQL, Data Studio, Amplitude, or other data visualization tools**Perks and benefits of working with us**:- Well-funded and proven startup with large ambitions, competitive salary- Very generous quarterly performance bonus up to 30% of base salary (based on individual performance)- Carrot Cash travel stipend.- Hopper will cover 100% of the employee premiums for EOR-offered health, dental, life and short term disability insurances with SulAmerica.- Hopper offers employees in Brazil monthly meal vouchers- Please ask us about our very generous parental leave, much above industry standardsAsk your recruiter about it- Flexdesk All Access Pass & Work-from-home stipend.- Entrepreneurial culture where pushing limits and taking risks is everyday business.- Open communication with management and company leadership.- Small, dynamic teams = massive impact.posttoexternal
