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School Coordinator
Há 5 horas
Partner Success Coordinator (K-12 Schools) (Customer Success, B2B) ******IMPORTANT****** Qualification: Mid (4yrs+) in academic coordination/operations, program management, or Customer Success English: Fluent Contract: PJ Compensation: Salary + Bonus, depending on experience Location: Hybrid, 3+ days on-site in Sao Paulo (Zona Sul); availability for nationwide travel (evenings/weekends as needed).********************** About Us WorldEd is an established K–12 school with an international footprint built through long-term partnerships with schools and educational institutions.We support partners with high-quality academic programs, clear processes, and a delivery model designed for real implementation.As we grow, we're tightening operations with people who execute reliably, ensuring strong partner experience and on-time student outcomes.Job Overview You'll own the day-to-day success of WorldEd's partner schools, ensuring programs run smoothly, academic processes execute on time, and students progress without delays.This role combines partner relationship management with academic operations and deadline-driven execution.Most work is done from our office (hybrid), supporting schools remotely through monitoring, coordination, reporting, and problem-solving.However, this is a travel-heavy role during key academic periods (onboarding, start-of-term implementation, trainings, quality checks, strategic visits).During these periods, expect demanding schedules with frequent trips and full-day on-site work.This role requires full ownership: consistent follow-through, early risk escalation, accurate record-keeping, and driving issues to resolution without reminders.Critical Operations Coverage (important) Occasionally, urgent academic or partner issues arise outside standard hours (including breaks).When this happens, you must be reachable, respond promptly, and help drive resolution, especially when student progress, compliance, or partner trust is at risk.This is occasional, not constant, but we take responsibility when something critical needs handling.Key Responsibilities Own assigned partner schools as primary contact; maintain strong relationships with coordinators, teachers, and stakeholders Provide day-to-day partner support across channels (WhatsApp, email, calls) with fast follow-up and clear communication Lead on-site visits during travel-intensive periods to align expectations, deliver trainings, run quality checks, and drive action plans (including occasional weekends) Ensure consistent implementation of WorldEd curriculum, methodology, resources, and instructional technology Monitor student progress and operations (completion, grades, deadlines); proactively flag risks and coordinate interventions Troubleshoot academic and technology issues; escalate when needed and own resolution through closure Enforce WorldEd academic policies and quality standards (integrity, attendance, grading), including evidence reviews and corrective actions Maintain auditable documentation in LMS/SIS and shared trackers; provide regular reporting to partners and leadership with risks, actions, owners, and due dates Success Metrics (LAER-aligned) Measured by: Retention, Adoption, Completion, SLA/Responsiveness, and NPS/Satisfaction across your assigned partner schools.Qualifications Required 4+ years in academic coordination/operations, program management, customer success, or partner success (international or multi-school partnerships strongly preferred) Strong operational execution: accurate tracking, consistent follow-up, reliable delivery against timelines Strong stakeholder management: ability to run trainings, handle sensitive conversations, coordinate across multiple decision-makers Systems and data-oriented: proficient with LMS/online platforms and dashboards/trackers; quick to learn new tools Fluent English required Full availability to travel, including demanding schedules during specific periods, with on-site full days and occasional weekends This role is not for you if... (important)... you're not fully available to travel or you want a role that is primarily office-only.... you avoid follow-up and don't like operating with deadlines, checklists, and accountability.... you prefer "handing off" problems instead of owning them through to resolution.... you expect rigid boundaries regardless of context and won't step in when something critical needs to be handled.What We Offer A culture in a constantly growing segment with continuous learning opportunities.Full scholarship for direct dependents in WorldEd's Programs.Total Pass wellness and quality of life benefit.Hybrid work model: Sao Paulo (Zona Sul) office + home-office + regular partner visits nationwide.Parking at headquarters.Compensation plan, consisting of a fixed monthly amount + bonus plan tied to goals.If you're passionate about helping students succeed through high-quality education, disciplined about operational execution, strong in partner relationship management, and fully available to travel as needed to drive partner success on-site, we want to hear from you.
