Customer Success
Há 7 dias
Join to apply for the Customer Success & Product Manager-Key Accounts role at TLC WorldwideOverviewWE ARE HIRING A CUSTOMER SUCCESS & PRODUCT MANAGER – KEY ACCOUNTS.
TLC Worldwide helps brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards.
Our programs are designed to shift behaviour, boost ROI and build genuine brand love – at a fraction of the cost of discounting and cash offers.
Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys.
We are 400+ people strong, across 15 global hubs, a collective of marketers, creatives and strategists who care about doing great work and having fun while we do it.
What we offer includes opportunities for development, wellness programs, cultural activities and opportunities to contribute to a diverse and inclusive workplace.What you'll be doingProduct Leadership – Serve as the primary point of contact for TLC's proprietary platforms across Brazil; train and support sales and account teams on go-to-market features and platform updates; collaborate with global product teams to align the product roadmap with local market priorities; test, validate, and provide feedback on new platform functionalities.Client Management & Delivery – Oversee integrated campaigns from briefing through successful execution; manage timelines, maintain quality standards, and ensure transparent client communication; deliver weekly status reports and strategic updates to stakeholders; work cross-functionally with BI, creative, and technical teams to guarantee seamless campaign delivery; identify upselling opportunities and contribute to client retention strategies.Data & Insights – Monitor campaign performance using tools such as GA4 and Power BI dashboards; analyze data to inform actionable strategies and optimize outcomes; support campaign evaluation and post-execution reporting.Who we're looking forStrong communication skills complemented by a consultative approachExperience with CRM, Martech, or digital platform integration considered a strong advantageExperience in Customer Success, Account Management, or Project/Product rolesProficiency with Salesforce, Dynamics, GA4, Power BI, ASANA, or similar platformsA hands-on, detail-oriented mindset with the ability to thrive in fast-paced environmentsFluency in Portuguese and intermediate English skills to enable effective global collaborationBeing a people-led business, we hire upon values and believe that our people are what make the TLC culture unique.
We are committed to creating a world free from prejudice, bias and inequity; diversity is valued and celebrated, with equal opportunity for all.If you're excited by everything we've shared, then it's time to apply
Seniority levelMid-Senior levelEmployment typeFull-timeJob functionProduct Management and MarketingIndustriesAdvertising ServicesReferrals increase your chances of interviewing at TLC Worldwide by 2x
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