Senior Dynamics Business Process Optimizer

Há 7 dias

Curitiba, Brasil Bebeedevelopment Tempo inteiro

As a Senior Dynamics CE Developer, you will review customer journeys in D365 to ensure seamless operations from website form entry to final lead disposition.Main Responsibilities:Review and audit customer journeys, from website form entry in D365 to lead disposition.Audit call schedules, sequencing, prioritization, time zones, location assignments, call queues, and call cycle/replenishment for agents.Work with the CEO to align system configurations with call log data.Implement changes, test, and confirm they function as expected.Coordinate production deployment.Requirements:Bachelor's Degree in Computer Science or Engineering.Dynamics CE expertise (hands-on configuration and development).Experience with auditing and improving customer journeys and call workflows.Ability to manage end-to-end changes, from requirements gathering to production deployment.Detail-oriented mindset with a focus on delivering high-quality solutions.Advanced English Level required.

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