Desktop Support Engineer L1

Há 4 horas

Sorocaba, Brasil Iron Systems, Inc Tempo inteiro

Desktop Support Engineer L1Join to apply for the Desktop Support Engineer L1 role at Iron Systems, Inc.Roles And ResponsibilitiesInstalling, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.Hardware and software troubleshooting and resolution.Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies.Network & sharing printer installation.Knowledge of Office 365 support.Coverage/compliance software installation and troubleshooting.Good communication skill.Good knowledge of DHCP, DNS.Support Mac devices.Maintain IT inventory, coordinate vendor support, and assist with procurement.Strictly adhere to defined Service Level Agreements (SLA's).Support recurring meetings, events, and after-hours activities as required.Document incidents, problems, and resolutions for future reference and for the knowledge base.Good To Have SkillsL1 level network troubleshooting and resolution for LAN connectivity.Hands & feet support to backend team for network/server/application issues.Working with vendor support contacts to resolve technical issues.Labelling racks and devices.Server mounting and movement.Hands & feet support for DC (compute, storage, backup, network) including physical servers, routers, switches, storage devices, reboot, console connection, cable/SFP removal/insert, cable replacement, racking/stacking.NoteEngineers are expected to bring their own protective eyewear and composite-toed shoes.All remaining safety gear will be provided onsite.REPSE Mexico compliance is mandatory.Seniority levelEntry levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesIT Services and IT Consulting#J-*****-Ljbffr

  • Desktop Support Engineer L1

    3 semanas atrás

    Sorocaba, Brasil Iron Systems, Inc Tempo inteiro

    Desktop Support Engineer L1 Join to apply for the Desktop Support Engineer L1 role at Iron Systems, Inc. Roles And Responsibilities Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines. Hardware and software troubleshooting and resolution. Perform IMAC (Install, Move, Add,...

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