Head Waitron

OverviewANEW Resort Ingeli Forest is seeking a professional and experiencedHead Waitronto lead our service team and ensure an exceptional dining experience for our guests.The ideal candidate will have a passion for hospitality, excellent leadership skills, and the ability to train and motivate wait staff while maintaining the highest standards of service.The successful candidate will be based inKwaZulu-Natal, Kokstad.Strategic PurposeLead service excellence on the restaurant floor while supervising waitstaff and ensuring exceptional guest dining experiences.Key ResponsibilitiesService LeadershipSupervise service staff during shiftsMaintain service standardsCoordinate floor operationsHandle VIP guestsMonitor guest satisfactionTeam ManagementSupervise waitstaffCoordinate shift schedulesTrain new staffMonitor performanceHandle service issuesOperationsManage table assignmentsOversee setup proceduresMonitor service timingCoordinate with kitchenMaintain service equipmentQuality ControlEnsure service standardsMonitor food qualityCheck presentationMaintain cleanlinessHandle complaintsRequired SkillsF&B service expertiseLeadership and supervisory abilityMenu knowledgeFood knowledgeWine knowledgeUpselling SkillsPOS proficiencyProblem-solving skillsGuest and customer service focusTime management and ability to multitaskTeamwork and collaborationHealth and safety complianceBasic bar tendering and cocktail knowledgePerformance MetricsGuest satisfactionService speedTeam performanceUpselling resultsQuality standardsStaff development#J-*****-Ljbffr