Customer Support Representative, Level 1
2 semanas atrás
Customer Support Representative, Level 1 JoVE•balneário camboriú, estado de santa catarina, brDescrição da vagaJoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education.Millions of scientists, educators and students use JoVE for their research, teaching and learning.Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford.As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.The RoleWe are seeking an experienced Customer Support Representative to be on the front lines by answering questions and troubleshooting technical problems.You will assist customers with JoVE's products and also guide clients through any technical issue they might encounter.If you are an energetic self-starter problem solver with a basic technical background and excellent communication skills, we want to talk to you.The Support Team here at JoVE is providing support not only to external customers but also to internal JoVE employees on a 24x7 basis.ResponsibilitiesManage large amounts of incoming tickets.Provide support to answer inquiries on products.Accept and handle technical requests.Triage tickets to the correct L2 teams.Follow communication procedures, guidelines and policies.Provide accurate, valid and complete information by using the right methods/tools.Build sustainable relationships and trust with customers through open communication.Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.Keep records of customer interactions, process customer accounts and file documents.Take the extra mile to engage customers.Performs other specific duties or assignments as directed by Team Manager.Skills And QualificationsA Bachelor's in Computer Science or related field.2+ years of demonstrable experience in customer support.Excellent communication and interpersonal skills, verbal and written, are required to effectively and accurately communicate in English.Ability to communicate with both technical and non-technical personnel in a clear and easy fashion.Basic understanding of KPIs and Metrics.Attention to detail is key to this position.Must be able to accommodate flexible work schedules based on business needs.Must have technical/diagnostic ability along with analytical ability to diagnose problems above basics, and basic mechanical skills.Understand how to use a web browser console log in the debugging processUnderstanding of Public/Private IP addresses and Domain namesUnderstanding of the basics of SSOWhy Join JoVE?A competitive compensation package.You will make a direct impact in accelerating science research and education.Opportunity to work with global teams and in an environment that promotes innovation and collaboration.Our strong promotion from within culture draws a clear path to advance your career with us#J-*****-Ljbffr
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Customer Support Representative, Level 1
2 semanas atrás
Balneário Camboriú, Brasil Jove Tempo inteiroCustomer Support Representative, Level 1 JoVE•balneário camboriú, estado de santa catarina, br Descrição da vaga JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our...
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Customer Support Representative, Level 1
2 semanas atrás
Camboriú, Brasil Jove Tempo inteiroDescrição da vaga JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such...
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Customer Support Representative, Level 1
2 semanas atrás
Camboriú, Brasil Jove Tempo inteiroDescrição da vagaJoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education.Millions of scientists, educators and students use JoVE for their research, teaching and learning.Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such...
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Technical Support Consultant L3
2 semanas atrás
Balneário Camboriú, Brasil Velozient Tempo inteiroTechnical Support Consultant L3 Velozient • balneário camboriú, estado de santa catarina, brDescrição da vagaWe are looking for a remote, full-time Technical Support Consultant with 3 to 5 years of software support experience to join the client operations team of our U.S. client.You will play a critical role in ensuring our client's software lives up...
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Junior Support Analyst
2 semanas atrás
Balneário Camboriú, Brasil Mtech Systems Tempo inteiroJunior Support AnalystReports To: Manager of SupportDepartment: SupportLocation: Hybrid – Blumenau, Brazil At MTech Systems, our company mission is to increase yield in protein production to help feed the growing world population without compromising animal welfare or damaging the planet.We aim to create software that delivers real-time data to the entire...
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Technical Support Consultant L3
2 semanas atrás
Balneário Camboriú, Brasil Velozient Tempo inteiroTechnical Support Consultant L3 Velozient • balneário camboriú, estado de santa catarina, br Descrição da vaga We are looking for a remote, full‑time Technical Support Consultant with 3 to 5 years of software support experience to join the client operations team of our U.S. client. You will play a critical role in ensuring our client's software...
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GoHigh Level Specialist
Há 5 dias
Balneário Camboriú, Brasil Fabri Holdings Tempo inteiroGoHigh Level Specialist Company: OutfitMD Department: Operations / Technology Reports To: CEO & Leadership Team Role Overview The GoHigh Level Specialist is responsible for owning, managing, and optimizing the entire backend technology and automation infrastructure for OutfitMD. This role serves as the internal technical authority for CRM systems,...
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ANALISTA DE INTELIGÊNCIA COMERCIAL
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Balneário Camboriú, Brasil Printbag Embalagens Tempo inteiroANALISTA DE INTELIGÊNCIA COMERCIAL - Printbag Embalagens Printbag Embalagens is seeking a Business Intelligence Analyst to consolidate and analyze commercial data, generate strategic insights, and identify market opportunities, trends, competition, and process improvements. Mission Consolidate and analyze data to generate strategic information that supports...
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German-Speaking Freelance Customer Support
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Camboriú, SC, Brasil Workster Tempo inteiroWorkster is partnering with a rapidly growing European e-mobility company that makes high-quality e-bikes accessible across the DACH region. To support their expanding customer base, we are looking for a German-speaking Freelance Customer Support Specialist who can work remotely from anywhere in the World. This role is ideal for independent professionals who...
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Technical Support Engineer
1 semana atrás
Camboriú, Brasil UST España & Latam Tempo inteiroWe are still looking for talent… and we would love for you to join our team! For over 25 years, UST has worked alongside the world’s best companies to make a real impact through business transformation. Driven by technology, inspired by people, and guided by our purpose, UST supports clients from design to implementation. Together, with more than 30,000...
