Technical Solutions Expert

Há 3 dias


Manaus, Brasil Bebeecustomercentricity Tempo inteiro

Job Description: The Technical Solutions Expert is responsible for delivering high-quality technical support and troubleshooting to clients worldwide.This role involves working with cutting-edge Microsoft Cloud technologies, such as Azure, and requires proficiency in SQL, experience with APIs, and fluency in English.Key Responsibilities:Provide timely and effective technical assistance to clients via various communication channels.Identify and troubleshoot issues with SaaS applications, collaborating with peers and management to resolve service issues.Empower clients to find information and self-solve by creating and updating Help Center articles.Act as a customer advocate, ensuring their needs are met and expectations are managed proactively.Requirements:Previous support experience in IT.Hands-on experience with troubleshooting SaaS applications.Strong SQL skills and experience with APIs.Fluency in English.Benefits:A fully remote-first flexible work environment.Collaboration with global tech leaders.Access to professional development opportunities, including Microsoft certifications.



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