Senior Network Operations Center Engineer

Há 3 dias

Santo André, São Paulo, Brasil Itprotech Tempo inteiro

Our client is seeking a Senior NOC Operations Engineer to work remotely for their american team.
This role combines the day-to-day responsibilities of a NOC operator with senior-level leadership: acting as an escalation point, mentoring teammates, and driving process improvements.
Responsibilities
Daily NOC monitoring, troubleshooting, and incident response.
Serve as an escalation point for complex issues.
Mentor, guide, and share knowledge with the team.
Improve processes, documentation, and operational runbooks.
Collaborate with engineering teams on problem resolution and improvements.
Requirements
Proven NOC/Operations experience (mandatory).
Strong troubleshooting and proactive mindset.
Knowledge of: Routing & Switching, TCP/IP, OSPF, BGP, DNS, DHCP, QoS, SDN/overlay concepts, RF and 5G.
Linux and scripting desired.
Experience with monitoring, management tools and troubleshooting tools.
Familiar with life cycle of incidents and ticketing system.
Familiar with ITIL methodology.
Excellent communication and mentoring skills.
Who you are
Passionate for operations.
Team player with leadership qualities.
Detail-oriented, accountable, and proactive.
Friendly, flexible and adaptable.
Eager to learn and embrace new technologies
Please, send you CV in English

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