Front End Analyst

2 semanas atrás

Niterói, Brasil Kongsberg Maritime Tempo inteiro

Kongsberg Maritime, a subsidiary ofKONGSBERG, is a global marine technology company, providing innovative and reliable technology solutions for all marine industry sectors including merchant, offshore, subsea and naval.Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 34 countries.Kongsberg Maritime is a market leader in systems for positioning, surveying, navigation and automation.Important markets include countries with significant offshore and shipyard industries.We are determined to provide our customers with innovative and reliable marine electronics that ensure optimal operation at sea.AtKONGSBERG, we believe in tackling challenging problems and delivering extreme performance for extreme conditions.We do that through excellent products and services developed for delivering the greatest benefits to our customers.WORLD CLASS – through people, technology and dedicationAn exciting opportunity has arisen asFront-End Analyst, reporting to After Market Support Manager.In this role, you will be responsible for all front-line communications with customers.The Front-End Analyst is responsible to be a first line contact with customers.All of them should receive timely and accurate responses.This position requires extensive customer support skills as it requires frequent contact with customers and internal colleagues across offices.This analyst will work with the spare parts and service support team to accurately meet customer needs.Key AccountabilitiesProvide excellent level of support to customers by phone and e-mail.Work on the company system (CRM) to follow-up the e-mails and redirect to the correct responsible in any sister-company, if necessary.Work on the Trio System, in 24-hour support, to guarantee that all the customers will have the correct direction to solve their problem.Check customer web portal when needed to take the PO's and redirect to the correct team to process.Be part of the 24-hour support team, to support the company and customers globally.Qualifications and ExperienceFluency in English written and spoken.Experience with Windows based ERP system is a plus.Experience with CRM is a plus.Technical expertise is a plus.High level of customer service skills.Bachelor's degree on administration or related area.You are able to:Committed and reliable.Handle all customer requests in a professional and polite way.Positive attitude and ability to work well with others.Collaborative.Able to work within a team to achieve agreed department goals.Attitudes and work refiecting company values.Must familiarize with our customers internal purchasing/invoicing systems.Need to be structured and organized.Self-driven, able to work independently.KONGSBERGprovides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.#J-*****-Ljbffr

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