Medical Information Specialist

1 semana atrás

Curitiba, Brasil Bebeemedical Tempo inteiro

The role of a medical information specialist is integral to the contact center's operations, ensuring compliance with all relevant regulations, industry standards, and client/internal policies regarding medical information.Key responsibilities include:• Responding to customer inquiries for medical and safety information via various channels• Providing accurate and compliant responses to medical queries• Identifying, documenting, and reporting adverse events and product complaints• Maintaining quality in all aspects of the job, including performing quality checks on logged enquiries• Adhering to company and country-specific privacy policies• Complying with health and safety policiesQualified candidates must possess a nursing degree and exceptional communication skills, including proofreading and telephone etiquette.
They should also have a working knowledge of medical terminology and strong cognitive abilities, such as verbal reasoning and analytical thinking.To succeed in this role, applicants should demonstrate their ability to work effectively in a team environment, manage multiple priorities, and maintain attention to detail.

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