Implementation Solutions Specialist

About UsWe're building a better testing management platform for teams to streamline their QA processes and achieve faster releases.The role we're looking for requires versatility in bridging the gap between our product, sales, and customers—driving adoption, solving problems, and delivering exceptional customer experiences.This is a fast-paced and growing startup environment, so we move quickly and adapt often.Responsibilities outlined below reflect current needs of the business, but may evolve over time as priorities shift and new challenges arise.What You'll DoPre-Sales Responsibilities:Assist Enterprise Account Executives with technical discovery calls to understand customer pain points, business outcomes, and technical requirements.Deliver tailored product demonstrations that align with client use cases.Manage Proof-of-Concepts (POCs) to validate product fit, including test data setup, integrations, and success criteria validation.Provide technical input for RFP/RFI responses and proposals, highlighting implementation feasibility and scalability.Independently complete security questionnaires for customers and prospects.Post-Sales Responsibilities:Own end-to-end customer onboarding: Design, scope and execute implementation plans, including integrations and complex data migrations.Lead deployment activities: environment setup, infrastructure configuration, and UAT coordination.Build customer implementation playbooks, timelines, and success metrics, ensuring projects are delivered on time and within scope.Serve as the technical escalation point during implementations, troubleshooting issues across APIs, authentication, and infrastructure.Conduct workshops and training sessions for admins, QA engineers, and developers to ensure adoption and operational excellence.Serve as the technical point of contact for escalations, offering creative solutions to complex challenges.Identify upsell or cross-sell opportunities based on customer feedback and usage.Create and deploy customized training sessions for new customers.Technical Responsibilities:Hands-on engineering: ability to write and iterate complex scripts, troubleshoot issues, sample code, and support integrations to accelerate adoption.System design & Architecture: design and communicate solution architectures, including setting up AWS infrastructure, deploying instances, and defining infrastructure costs for customers or prospects.Security & Compliance: confidently address customer and prospect security requirements by completing questionnaires, explaining our security posture, and ensuring trust in our practices.Technical Documentation: create and maintain clear, reusable technical documentation such as integration guides, architecture diagrams, and solution playbooks.Cross-Functional Collaboration:Act as the bridge between customers and internal teams, relaying actionable feedback to improve the product.Partner with Sales, Product, and Customer Success teams to ensure smooth customer lifecycles.Monitor customer usage trends and offer strategies to optimize value.Key Qualifications:Strong technical skills in software development and testing methodologies.Excellent communication and presentation skills for working with technical and non-technical stakeholders.Able to work effectively in a fast-paced team environment.Familiarity with cloud-based platforms and technologies.Ability to learn and adapt quickly to new tools and systems.BenefitsWe offer a competitive compensation package, flexible working hours, and opportunities for professional growth and development.Our team is passionate about what we do, and we're looking for someone who shares our enthusiasm and values.