Implementation/Forward Deployed Engineer

Implementation / Forward Deployed Engineer - Canada, Mexico, South America - Remote About usVERSA AI is an innovative and fast-growing start-up in the Contact Center automation space - designing and deploying next generation voice Ai Agents.
We're on a mission to build and support the Contact Center of the future using the power of Ai to create beautiful conversations between humans and machines.Our technology helps clients deliver exceptional customer experiences whilst simultaneously cutting costs and managing growth.
An Australian-founded business with a strong foothold in the US, we are looking to expand our operations and build out our team on the ground in this critical market.
We are looking for passionate, entrepreneurial individuals who are eager to make a significant impact in a dynamic and fast-moving environment.Who we are looking forA versatile Full Stack Engineer who can move from discovery to delivery with minimal hand-holding.
You are strongest in Node.js on AWS, comfortable with IaC, and fluent in stitching together APIs, LLMs, SIP telephony and cloud services to ship reliable, production value fast.
You think in systems, automate what repeats, and write clear, testable code.
You enjoy working directly with clients, translating goals into pragmatic workflows, then owning the build, rollout and measurement.
You communicate crisply with both engineers and non-technical partners, collaborate with internal stakeholders, and leave things better than you found them through improved tooling, documentation and dashboards.Required Experience:5 - 8 years of professional engineering experience, ideally across full-stack development and you have a strong understanding of engineering principles.Strong background in system integration, workflow automation, and API-driven development utilising Node.js and AWS.Proven ability to work directly with clients and colleagues, build trust, and translate business needs into technical solutions.Exceptional communication skills to collaborate effectively with both technical and non-technical teams.Comfortable operating in fast-paced environments with a high level of autonomy.
Working independently is highly important in this role.Key ResponsibilitiesIntegration between LLM's, SIP Telephony, API endpoints and cloud infrastructure (AWS) using mostly NodeJs and IAC.Partner with clients to design and implement automation workflows that align with their roadmap upon onboarding of new clients.Develop, integrate, and maintain full-stack features to deliver immediate value in production.Act as both engineer and consultant: uncovering client challenges, advising on solutions, and building them in collaboration with the clients technical team.Collaborate internally with the Customer Success and Conversation Design teams to translate to technical requirements and ensure seamless delivery.Contribute to improving internal tooling, documentation and frameworks for faster client implementations.What success looks likeIn the first 30 days you will map our architecture, run the product locally and in staging, and set yourself up with logs and monitoring.
You will close a first batch of low risk tickets, ship a couple of small peer-reviewed fixes, and improve at least one run book.In the next few months, you will be a trusted technical support partner who triages and resolves incidents end to end, consistently meets SLAs, and owns a service area with clear dashboards and documentation.
You will reduce repeat issues through small automations or fixes, contribute to RCAs, and share knowledge with the team.The benefitsThe Versa Group has been recognised both in Australia and internationally forcreating a highly innovative environment for our employees.
In 2019 Versa werenamed as only one of eight companies outside of the US in Fast Company's Top 50Workplaces for Innovators.Be part of a fast-growing start-up with a dynamic and innovative culture.Opportunity for significant professional growth and career advancement.Competitive salary and commission structure.Highly flexible work environment with a 'remote first' companyWe believe that diversity is critical to our success.
We will not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.