Customer Service

Há 7 dias

Colômbia, Brasil Tpis Tempo inteiro

Job Description:Our client is seeking a highly motivated Policy Holder & Enrollment Specialist Contractor who speaks english and portugues.The position will be responsible for: assisting new customers through the enrollment process.Customer service skills are crucial to being successful in this position.This position requires a friendly, engaging demeanor and impeccable phone manners.The ideal candidate for this position is a great communicator with the ability to build/nurture relationships virtually.Essential Job Duties:Handling questions, issues and providing detailed information on requirements and processes.Scheduling meetings with applicants.Handle incoming phone calls, emails, and other correspondence.Ensuring that applications are completed correctly and that the required supporting materials have been provided.Entering, updating, and reviewing data and records.Providing guidance to applicants and prospective candidates.Corresponding with applicants and prospective candidates.Processing enrollments.Assisting with billing and payment processing.Performs other job-related duties and projects as needed.Processes policy options, policy changes, beneficiary, ownership, deceased ownership address changes, etc.Provides clerical assistance, communicates, and processes various requests by telephone, letter, fax, and e-mail.Promotes customer retention using service recovery strategies; provides dissatisfied customers with explanations of policy benefits, provisions, and settlement options to improve customer retention and increase customer loyalty.Prepares and organizes file documentation.Prepares and submits reports as directed by supervisor.Processes various requests from policy owners, associates, and other departments.Prepares and organizes file documentation.Maintain and data entry to database.Research and update customer information in system.Research accounting history.Performs other related duties as required and assigned by PHS supervisor.Minimum Qualifications:High school diploma/GED required; BA preferred.Bilingual in English/Spanish/PortuguesMust have WIFI or ideally, the ability to be plugged in.Preferred Qualifications:Experience in enrollment-based work environment.Knowledge, Skills, and Abilities:Strong organizational and time management skills.Strong communication, interpersonal, and internet skills.High level of accuracy and attention to detail.Ability to multitask and prioritize.Capable of understanding and following instructions in different formats.Adaptable to following instructions given verbally or in writing.Computer literacy; proficiency in Microsoft Word, Excel, Outlook, and some data entry experienceStrong numerical ability for accurate calculations.TPIS is an Equal Opportunity Employer (EEO Employer / Affirmative Action for Females / Disabled / Veterans).We comply with all Federal, State and Local laws regarding nondiscrimination.Job Type: Full-timePay: R$ R$***** per hourEducation:High school or equivalent (Required)Language:Bilingual (Required)Portuguese (Required)

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