Coordinator, Document Services

Join to apply for the Coordinator, Document Services role at B&M Global Services Manila14 hours ago Be among the first 25 applicantsJoin to apply for the Coordinator, Document Services role at B&M Global Services ManilaDescriptionThe Coordinator, Document Services will process document production requests in German and English, including handling job requests ranging from intermediate to complex word processing, voice file transcription, and various other tasks.
The role-holder may also be tasked with special or strategic projects, including pilot programs for new services.DescriptionThe Coordinator, Document Services will process document production requests in German and English, including handling job requests ranging from intermediate to complex word processing, voice file transcription, and various other tasks.
The role-holder may also be tasked with special or strategic projects, including pilot programs for new services.The role-holder is expected to consistently uphold the department's quality and efficiency standards by producing one-pass work with zero to minimal quality checks.
Additionally, they may be assigned to conduct peer reviews to ensure consistent output quality among Document Coordinators.ResponsibilitiesOperationsEfficiently manage all aspects of document production, including but not limited to voice file transcription, copy typing, document markup, formatting, and the creation of documents in Word, Excel, and PowerPoint Presentations.
Ensure all work adheres to established Brand Guidelines.Successfully complete intermediate to complex tasks while maintaining high-quality standards.
Focus on accuracy and efficiency in all assignments.Expected to consistently produce one-pass work regardless of complexity and challenges according to established quality and efficiency standardsAssigned to conduct peer reviews (pre-audits) of the output from coordinators, taking into account their tenure and complexity of work.Effective account management skills:Conduct accurate assessment of job requests, including turnaround timeCommunicate with clients by phone and/or email accurately and timelyProactively offer solutions whenever potential problems are foreseenConfirm all discussions and agreements with clients in writingReport to the Supervisor all issues that may interfere with service deliveryForward client feedback to the SupervisorWell-versed in all Department Service LinesConsistently achieve individual targets, priorities, and developmental objectives aligned with the department's and Firm's directionImplement all company policies, rules, and regulationsMaintain confidentiality of Firm and client informationEnsure that all other tasks assigned by Management are properly attended toPerform other tasks assigned by the Supervisors and ManagerProject managementHelp execute all project requirements according to service delivery standardsDevelop and apply subject matter expertiseExhibit good client care skills and leadership potential at every opportunityCoordinate with Project Managers on updates and issue resolution strategiesBrand SupportAdvise, encourage, and facilitate client adoption of firm brand standards and templatesCreate visually engaging documents and presentation materials using MS Word and PowerPoint templatesEnsure accurate and timely output delivery by adhering to established quality and Firm brand standardsAlert clients to potential problems/issues ahead of time and offer possible solutions or alternative approachesClient CareBuild good working relationships with clients and handle their concerns promptly and professionally, in keeping with client service principlesIn case of an escalation or complaint, send an acknowledgment email, collate facts, prepare an incident report within the agreed timelines, and provide a recommendation to prevent the problem from recurringConfirm all discussions and agreements with clients in writingSkills And ExperienceA bachelor's degree with good academic standingRelevant experience in a similar field and involvement in a similar functionKeen analytical skills and ability to determine client needsDemonstrates native-level fluency in German and advanced proficiency in English, both written and spokenAble to make sound and accurate decisions and judgment callsEffective leadership and communication skillsHighly organized and able to prioritize tasksAdvanced skills in MS Word, Excel, and PowerPointFlexible and willing to work any shiftAptitude for learning new technologies and processesHighly organized and detail-orientedStrong commitment to outstanding client serviceExceptional work ethic, personal and professional integrityAble to establish and maintain effective working relationships; a team playerAble to collaborate and communicate effectively with people from different cultures and various levels of the organizationExperience in working with a multicultural team is an assetSeniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionAdministrativeIndustriesBusiness Consulting and ServicesReferrals increase your chances of interviewing at B&M Global Services Manila by 2xGet notified about new Document Coordinator jobs in Greater Buenos Aires.Administrative Assistant - Junior - EY Global Delivery ServicesRemote Administrative Assistant – Operations & Research SupportGreater Buenos Aires $600.00-$ month agoVirtual Administrative Assistant – Cross-Functional Team SupportGreater Buenos Aires $600.00-$ month agoGreater Buenos Aires $600.00-$ month agoGreater Buenos Aires $600.00-$ month agoPersonal Assistant - Remote Work | REF#283818Greater Buenos Aires $600.00-$ month agoAdministrative Assistant, General Administrative ServicesWe're unlocking community knowledge in a new way.
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