Assessor Técnico Ii

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At Johnson & Johnson Medical Devices Companies, we are using our breadth, scale, and experience to reimagine the way healthcare is delivered and to help people live longer, healthier lives.
In a radically changing environment, we are making connections across science and technology to combine our own expertise in surgery, orthopedics, and interventional solutions with the big ideas of others to design and deliver doctor and patient-centric products and solutions.
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We are changing the trajectory of human health, YOU CAN TOO.
We are searching for the best talent for **Capital Sales Technician II **to be located in **São Paulo, Brazil.
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**Purpose**:
The Surgical Assistant II is responsible for monitoring surgeries in the key accounts throughout the national territory, performing technical visits and specialized clinical support to surgeons, nursing staff, instrumentation staff and circulating personnel from the hospitals visited and to keep customers informed and trained on equipment, technologies and services of JJSV.
The Surgical Assistant II must ensure the correct alignment with the sales team and support them to achieve sales objectives and ensure the market penetration, placing major emphasis on increasing the adoption of equipment that includes all technologies represented by JJSV Brasil.
This job is not eligible for sales incentives/sales commissions.
**You will be responsible for**:
- Monitoring surgeries in the current accounts and key accounts throughout the national territory and to keep customers informed and trained on JJSV equipment, technologies and services.
- Provide technical visits and specialized clinical support for the equipment to surgeons, nursing staff, instrumentation staff and circulating personnel from the hospitals visited;
- Conduct prospecting visits to customers, identifying equipment sales opportunities and reporting to the Regional Manager and Capital Sales Manager;
- Obtain a technical report from customers approving or disapproving the use of the equipment made available for evaluation (demonstration);
- Observe the use of all products used in the surgical center by the customers (being JJSV or competitor products) and sharing information with the sales team in the places visited;
- Report in the apropriate system / tool which itinerary was made during the week;
- Conduct customer and technology focused equipment and technology presentations, differentiating them from competing technologies and providing the customer with unique insights;
- Conduct customer-focused presentations and packages of equipment and services.
- Collaborate with other departments of the company, capturing and making available information that may impact the business, whether market information, competitors, among others.
- Conducts in services for JJSV equipment to ensure its effective use;
- Create and develop strong relationships with customers, including, but not limited to, physicians, nurses, technicians, purchasing, and administrative personnel.
- Keep records of all planned and executed activities/visits and results for customers in the CRM platform
- Act in accordance with country and company regulations, policies, procedures and standards.
- Making the customer experience unique in relation to JJSV, managing and knowing their expectations and needs, working with colleagues and support areas to promote a high level of service and innovative solutions, as well as sharing best practices to add value to customers
- Stay current on the Company's Product/Equipment Instructions for Use (IFU), best practices and technical troubleshooting, as well as relevant clinical scientific literature and information about new products/equipment
- Prioritize and respond appropriately to requests in a high-stress environment.
- Maintain composure and focus on problem solving during stressful interactions
- Perform administrative work including managing account documentation, compliance training requirements, expense reporting, secure fleet as per company guidelines
- Guide and assist surgeons in the OR through their clinical and product expertise.
- Collaborate with territory account management by tracking company equipment and assets.
- Perform data analysis in tools provided by the company to identify customer needs and equipment sales opportunities;
- Have a deep knowledge