Information Technology Support Specialist

Há 7 dias

Mogi das Cruzes, Brasil Teceze Tempo inteiro

On-Site IT Support EngineerJob Type: Backup/On-call SupportLocation: Mogi das Cruzes, BrazilOverview: We are looking for a dedicated and proactive On-Site IT Support Engineer to provide hands-on support for our local infrastructure, users, and critical systems.The engineer will serve as the primary point of contact at the site, perform preventive maintenance, and ensure system stability.Key ResponsibilitiesProvide on-site support for resolving technical incidents related to infrastructure, systems, and end-user devices.Perform monitoring of IT equipment and infrastructure maintenance, ensuring uptime and reliability.Offer desktop/user support for local staff, including troubleshooting hardware, software, and connectivity issues.Conduct preventive maintenance activities such as security checks, system health checks, and patch updates.Monitor and coordinate critical service requests with remote teams and vendors as needed.Assist in escalating complex incidents to higher-level support teams while ensuring proper follow-through.Expected ResultsOperational Continuity: Ensure that business processes and local operations remain unaffected during the support period.Quality of Service: Deliver efficient, timely, and professional IT support.Reliable Technical Support: Minimize downtime and interruptions across IT systems and infrastructure.Documentation and Reporting: Prepare and submit clear incident logs, resolution details, and preventive maintenance reports for transparency and accountability.Qualifications & SkillsStrong knowledge of Windows/Mac operating systems, networking basics, hardware, and peripherals.Familiarity with ITSM ticketing systems and incident management processes.Ability to conduct preventive maintenance and security checks.Strong communication skills and ability to interact with end-users at all levels.Detail-oriented with strong documentation and reporting skills.Professional certifications (CompTIA A+, Network+, ITIL, or Microsoft/CCNA) are a plus.Why Apply?This is a fantastic chance to work on a high-profile data center project in Mogi das Cruzes, Brazil.Seniority levelAssociateEmployment typeContract#J-*****-Ljbffr

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