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Sorocaba, Brasil TECEZE Tempo inteiroOverview We are looking for a dedicated and proactive On-Site IT Support Engineer to provide hands-on support for our local infrastructure, users, and critical systems. This role ensures smooth IT operations, continuity of services, and timely resolution of incidents during the designated support period. The engineer will serve as the primary point of...
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Information Technology Support Engineer
Há 5 horas
OverviewWe are looking for a dedicated and proactive On-Site IT Support Engineer to provide hands-on support for our local infrastructure, users, and critical systems.This role ensures smooth IT operations, continuity of services, and timely resolution of incidents during the designated support period.The engineer will serve as the primary point of contact for IT-related issues at the site, while also performing preventive maintenance and ensuring system stability.Key ResponsibilitiesProvide on-site support for resolving technical incidents related to infrastructure, systems, and end-user devices.Perform monitoring of IT equipment and infrastructure maintenance, ensuring uptime and reliability.Offer desktop/user support for local staff, including troubleshooting hardware, software, and connectivity issues.Conduct preventive maintenance activities such as security checks, system health checks, and patch updates.Monitor and coordinate critical service requests with remote teams and vendors as needed.Assist in escalating complex incidents to higher-level support teams while ensuring proper follow-through.Expected ResultsOperational Continuity Maintenance: Ensure that business processes and local operations remain unaffected during the support period.Quality of Service: Deliver efficient, timely, and professional IT support with effective problem-solving skills.Reliable Technical Support: Minimize downtime and interruptions across IT systems and infrastructure.Documentation and Reporting: Prepare and submit clear incident logs, resolution details, and preventive maintenance reports for transparency and accountability.Qualifications & SkillsMicrosoft 365 Administration (Exchange Online, Teams, SharePoint, OneDrive)Azure Active Directory (user management, MFA, Conditional Access, group policies)ServiceNow (incident, request, and change management)Basic Networking Knowledge (TCP/IP, DNS, DHCP, VPN, LAN/Wi-Fi troubleshooting)Advanced Troubleshooting Skills across hardware, software, and system-level issuesWindows & macOS Support (OS setup, updates, imaging, endpoint maintenance)Why Apply?This is a fantastic chance to work on a high-profile project in Sorocaba, Brazil.#J-*****-Ljbffr
